Metro by T-Mobile — Local services in Winter Garden

If you're a decent person. Save yourself a trip to this store. This people will treat you poorly. They use bad language. And they'll curse at every customer after they leave the store loudly. VERY UNPROFESSIONAL.

On top of that they'll lie to your face. I went there after they told me I could switch up 4 lines for $100 for UNLIMITED data. My first question was, At some point do I experience reduced speeds if I use certain amount of GBs? And their answer was NOT AT ALL. Guess what? My first month and I received the message saying that I was already at 33GB and after 35GBs I'd experience reduced speed data. Completely misleading.

Not only that but after setting up the account, my next statement was $120 and when I asked about the $100 "offer" their answer was that "the plan had just increased" and that "after 90 days it'll go down to the $100/mo". THEY DIDN'T KNOW. I had to call customer service so They could fix it (after 30min on the phone with them). Such a headache.

Lastly, they charged me $165 at the store and they couldn't provide me with a receipt stating that the printer was not working. They couldn't even send an email receipt. PLEASE, DO NOT GO...

My dad’s phone stopped working and the Metro hotline said we needed to go in store to verify his identity since they couldn’t send an identifying text to an unusable phone. When we got there the person at the desk said we could do it on the phone, so we called the line in front of her and she doubled down on refusing to help us and then yelled “why did you do that?!” at me when I hung up from the 1800 number. Extremely unhelpful and unnecessarily rude. She was adamant from the second we walked in the door about not helping us. When we said we were leaving because she was being rude, she yelled at us the whole way out of the store. The whole encounter was less than five minutes. Do not shop here. We went to...

Went in this afternoon to replace one of my phones. I told them that I have 4 lines total and the one I'm holding in my hand is going bad and that I need a new phone and number for that line. I stood there for 10 minutes explaining this to them.They kept telling me they didn't know what I wanted. Should have people working there that comprehend english better than spanish. I had to go to other Metro store by Aldi's and the guy in there not only understood what I was asking but literally had my new phone changed in 5 minutes . In addition he expressed that one of the girls working there barely speaks english. If it wasn't for the other guy handling my account I would have changed my...