Sanctuary Medicinals Woburn — Local services in Woburn

Hello, I'm writing this review in hopes something will finally change...

I'm a medical patient and loyal patron since the day you first opened your doors, a frequent flyer. The good ol' days before you guys went Recreational. Now the only reason I go there is because it's the only medical dispensary around, save Somerville. Otherwise I would not bother anymore. And my last visit I think was the last straw. Hence this scathing review. Since going Rec, that loyalty I once had is waning more and more with each visit. As has your loyalty towards all of us forgotten medical patients who supported this dispensary back when it was strictly medical only. It was our business that gave you the means to become a recreational dispensary. Now you care only for your recreational customers, frig us medical patients. Every single time I go there now, it's a hour long ordeal. No exaggeration. The parking is horrendous. You have 4 spots for marked for medical patients however you do not monitor them. By the time I finally walk in there, to the left, the medical side, there's 1, maybe 2 budtenders serving medical patients, and on the right, the rec side, there's 5-6 budtenders serving recreational customers. The line on the rec side goes swiftly, sometimes 3 whole rotations of people have come and gone before I even get to the counter. This happens to me every single time I go there now. Every single time. No matter what time of day it is, there's always more people tending to your more valuable recreational customers. The other day I needed to stop in. I go online and check the medical menu. There's hardly any product available. 17 items listed for Flower and PreRolls also totaled 17 items. I've never checked out the rec menu ever. Why would I? Didn't think it mattered much right? WRONG!!! Well on this particular day with the medical products sorely lacking, I thought what the hell, and check out the Rec menu. Boy was I mistaken. The Rec menu listed 50 products under the Flower category alone compared to 17products listed on the medical side!!!!!!! And may I say, a plethora of choice strains, with as many different outside cultivators offered on the rec side compared to repeated listings of same strains in different amounts. And always just strictly Sanctuary products offered only, with a few lesser superior cultivatars thrown in for good measure I suppose. As I'm checking out the rec menu still, I was completely shocked to see this blatant one-sidedness of this business. Now I know why I've had major trouble finding the right cannabis strains there because, us medical patients are left with the slim pickings of their inventory. And I'm disgusted you cut us medical patients off all of those other strains that may be extremely helpful to most. But no. You keep us under restraints while Recreational customers are offered far superior products and service. And the only conclusion I've come down to is the Money. It always comes down to money. Profit margin on rec products is far higher. They make more money off of the recreational cannabis than the medical crap. So they give better service and better choices to the people they make a bigger profit off of. And as long as I'm paying taxes I can have my pick of the litter and up to an oz per day, right? Yeah. I thought so. So if you're a medical patient stay away. Unless you don't mind being offered the least of choices, bottom of the barrel slim pickings, and have an hour to spare waiting in line watching the rec line breeze by you with far superior cannabis. However all you rec customers can...

Last week I went to Woburn Sanctuary for my first time, & one time was enough for me considering I’ll never go back. I’ve had my med card since 2019, but my friend had just gotten hers last week. She wanted company going for her first time since she was feeling a little nervous going alone.

For starters the parking lot is an absolute nightmare! The staff was very rude to us (medical side). They weren’t personable whatsoever. Staff is leaning more towards anti-social in my opinion. They seem absolutely miserable working there. My friend wasn’t exactly sure which products to try therefore I was trying to make some solid suggestions from a distance to help her out since I’m familiar with the products that Sanctuary carries. The guy working next to the man who was assisting my friend had an awful attitude, & he told us that we’re not allowed to speak to one another which is so bizarre. I didn’t see any signs around stating that you’re not allowed to talk to each other. I’m sorry, but are we in prison?! The guy who was assisting my friend wasn’t helpful while she was asking questions about their products. He was very short with his answers almost as if he was annoyed. I’ve never been to a dispensary where I’ve felt that out of place, & uncomfortable for that matter. The vibes were off the minute I stepped through the door.

If you have a medical card then I highly suggest taking your business elsewhere. Sanctuary in Danvers is absolutely amazing! Highly recommend them over Woburn any day. Their staff is great, & they’re much friendlier. The parking situation there is less of a hassle too. I also think the Danvers staff is a lot more knowledgeable, & they genuinely care to help you out. At the end of the day the experience you have matters, not just the products that you’re buying. It seems like Woburn didn’t get to memo that treating people poorly will make them not want to comeback. If I could give zero stars for Woburn I would....

I’ve shopped here weekly since they opened and it’s gone sharply downhill since rec was added. Med patients have 2 marked spots which are NEVER available to medical patients. Today was especially bad, the recreational side was very busy resulting in the parking lot being an absolute nightmare. The medical spots being unavailable is annoying and should be policed by security, but the main issue was handicap spots being given by security to able bodied recreational patients while medical patients who were disabled military veterans had to walk across a snowy and muddy parking lot with mobility aids and one in a foot brace because handicap spots were given to able-bodied customers. This store is a mess. And staff also claim that canpay is “illegal to accept for medical sales” and they offer it only to the recreational side which causes med patients to pay ATM fees while rec gets fee free transactions using canpay. This is also NOT illegal to use for medical, as numerous medical dispensaries use it for fee free medical sales. Forcing medical patients to pay cash or suffer with ATM fees while the location accepts a fee free option for recreational is discriminatory for those who deserve and need the fee free option more than recreational customers. I’ve shopped here a LOT through the years and I genuinely don’t think I’ll be back. Today was the worst and most egregious treatment of the disabled I’ve ever seen. I felt so bad for the elderly disabled veterans who were flat out refused handicap parking so that recreational customers without handicap placards could take the spots. The security company...