Fotronic Corporation / Test Equipment Depot — Local services in Woburn

Twice I have ordered from this company and both times there was problems of some sort. First time not totally their fault but was misled by advertisement for product. You would think that a item that cost a couple thousand dollars would be one complete unit. So be sure and read fine print when ordering from this outlet. Now this being said forced me to have to order the other necessary part that went to this item. Another thousand dollars. When arrived turned out item was damaged when shipped. Wasn't packed very well at all. Got in touch with company and explained situation. This became a daily ritual since they would not get back in touch with me. After a week of this finally said ship back in original packaging. Which was in bad shape when I received the product. So I disposed of it. Anyway said I would keep item if they would just replace the part that was broke when shipped. Had me take pictures of the broken part and looked it up and told them what the part was. Makes no sense to ship back for a part that can be replaced. Just totally have to jump through hoops to get anything done with this company. So beware before...

I purchased this Fisher Labs XLT-30-A Leak Detector w/Big Foot Mic, Hydrophonic Probe from this company, hoping to better my small family owned pool leak detection and repair company, but was left stranded with an almost $3,700 piece of junk. The deck plate, which is used to listen to slab leaks, only picks up low and muffled sounds, and the soil probe is completely inoperable. I have previously owned a Fisher XLT-17 so I am familiar with how the product should work. Unfortunately a representative informed me that they were unable to except my refund due to it being 36 days past their return policy. While I understand company policies, you would think that any reputable company with descent customer service would make an exception for 6 days. This is a devastating blow to my small company not only due to the large cost of this product, but also because I depend on this device to perform my job. I have lost not only $3,700 for this product, but thousands of dollars in the past mont by not having a functional...

Placed an order o 10-25-19 for a Ridgid Cable that said was in stock on their site. Never heard anything for a week after the order. I called the on 11-1-19 and asked what the status of my order was. I was told it was going to ship out on Monday 11-4-19 and that I would receive an email with a tracking number. Didn't get any emails or calls on Monday 11-4-19. I emailed them on late Wednesday 11-6-19 asking the status. They emailed me back the next day Thursday 11-7-19 and said it was shipping today. Received my package on Sunday 11-10-19. Order appeared to be drop shipped. Being honest with your customers would improve your rating. I order a lot of things online from different companies and this was by far the worst experience of them all. I didn't check reviews before I placed my order. If I did, I would NOT have...