Pet Supermarket — Local services in Woodstock

The staff here is terribly uneducated on the animals they sell. About a week ago my buddy took me along when he bought his bearded dragon, as he's new to reptiles. As an avid reptile keeper of animals ranging from beginner to extremely advanced levels, I went to help him purchase the proper husbandry requirements for the animal, and the animal itself. The girl working questioned why he was purchasing calcium sand substrate (which is specifically designed to be safe for ingestion by bearded dragons without a high risk of impaction), and encouraged him to get 'reptile carpet' as it's easier to maintain (apparently having zero knowledge that reptile carpet leads to pulling out of claws and toes in lizards of all sizes, and does not conduct heat to provide for underbelly temperatures). She recommended very subpar lighting and heating advice. She then tried to charge him for a 'fancy', when it was without question a normal bearded dragon with no special or abnormal markings or genes, and when I told her that, ALL 3 employees had to look it up in a book. Bearded dragon care (and especially identification) is among the most basic level of care in reptile keeping. It's not only embarrassing how uneducated the staff is on basic care for the very animals they sell, but it is exactly the leading cause in premature and unnecessary deaths of animals in captivity, along with ill-informed keepers who are new to the hobby and trust pet store employees to provide PROPER husbandry advice for their animals. It is such a shame, the lack of appropriate training required for pet store employees. These are lives, and whether sentient or not, deserve to be kept and sold by people who care to know what the hell they're doing. And it starts with pet...

This place is terrible. I’ve had awful expierences multiple times. Once I went in and they had two male beta fish in the same tank attacking each other, when there was plenty of available spare cups they could’ve placed one of them in. I asked to buy one of the fish to save it’s life and the lady wouldn’t sell it to me because I was 17. The ferrets cages are always covered in poop. The reptiles cages are bare and don’t even meet the minimum of requirements for care. There are always dead fish in the aquariums, I’ve heard them give out pretty terrible advice about dog and cat food multiple times, but that’s to be expected with untrained pet store employees. But when they are standing around talking meanwhile the animals are living in feces is absolutely horrible. Now on to the employees, there is one red headed girl that is the only one who seems to care. Everyone else even the “manager” are extremely unprofessional. I’ve given this store multiple chances and hate when I HAVE to come in here. I was so excited when they opened thinking they’d be better than petsmart and closer but they’ve proven otherwise and I truly hope they...

The salesman was extremely helpful in helping me find what I needed. Very knowledgeable, friendly and cordial. I did have a concern that I brought to his attention. There was a cage with 3 grown cats. 2 cats were siblings and together in 2nd level. 3rd cat, not related on 3rd level. One of the cats on 2nd level was growling and hissing at cat on 3rd level. The poor thing was scared and basically trapped up there for fear of coming down. Told salesperson he needed to be in a separate cage. He said he didn’t have one. What? You are a big pet store! He said, I know. So, I suggested he place some type of barrier like cardboard. He said yea, I thought of that. The entire time I was there, the 2nd level cat was growling and hissing. This really concerned me and I left the store knowing nothing would be done. I wish I had a number for headquarters. This was wrong and no cat should be in...