Ocean State Job Lot — Local services in Woonsocket

Recently I was shopping at my local Ocean State JobLot on Diamond Hill, Woonsocket, RI. I had such a positive experience. Upon entering the store to exchange an item, a gentleman at the first Register, offered to hold items while I shopped and obtained replacements. This man has waited on me multiple times. He has always been pleasant and willing to help. Recently, with XMas and post holiday sales, I have been shopping a lot. Just common decency and willingness to assist a customer seems to have disappeared.. This JobLot is refreshing, clean well stocked and staff who go above and beyond to provide customer service. I later found out the gentleman’s name is Peter.

In addition to Peter’s pleasant service, I was shopping for some therapeutic exercise balls. I asked a saleswoman to show me where the sports equipment was? She escorted me to the aisle, I did not see what I needed. She suggested tennis balls in the pet department. I thanked her and continued to shop. A short time later, she met me in the aisle with tennis-like balls for pets, but harder than tennis balls. Exactly what I needed, I was so pleased? I asked her name and told her I was going to compliment her to the boss. As I was heading to the front of the store, I thought I am going to give kudos for both employees. Peter who assisted me first and Jessica. When I approached Peter and asked his name and the supervisor so I could give my compliments to both of these employees, Peter told me he is the Supervisor. I told him about Jessica and asked for his boss. More stores need more employees like Peter and Jessica and whoever is overseeing the this Ocean State JobLot. You and your staff are doing a very good job,...

The rudest service desk manager I have ever encountered they totally ignore you while you’re standing there I had a question about a product and once another associate took care of my question they both turn their back on me without asking if I had any other questions which I did on a price check I had to say excuse me I wasn’t finished and then they turned around and gave rolled their eyes then I completed my shopping went to a register in the register person said she couldn’t do the return at the register and sent me to register to a student register to and the service desk person ignored me until I ruffled my bag and then she said what do you need I said I still have a return she goes register one I said I’m sorry the register person sent me to two well that’s not where you’re supposed to be register one I proceeded to go to register one and she said you need to return a cash out I said yeah she goes they could’ve done that at the register and I said well I was told she couldn’t do it at the register and sent me here and that’s why I’m here. She is the rudest service manager I have ever encountered customers do not need to know that she’s irritated or that the register people told me something wrong she should take it up with her own employees and not flinch or blink at the customer about their wrongdoing she basically was blaming me for their...

Spacious for an OSJL. Selection is good. Clean store. A couple of minor gripes. Had to return a plastic storage cabinet that was purchased by our daughter for us. Didn't have a receipt. They would only give store credit, which is understandable. They would not, however, refund the sales tax she paid. I guess they thought I must be a thief that drove to the nearest state that doesn't have a sales tax, bought the item, and returned it for the refund. I also wonder where that ~$4.00 in tax is going to go. As for the return, it was a Keter® plastic unit. Parts were broken, many loose in the box. The plastic was poorly finished, with flash hanging off pieces and blocking the smaller holes. To call it junk would be a compliment. Don't buy that...