E&H Ace Hardware — Local services in Wooster

Unfortunately I will not be coming here for paint at all in future. A color promoted as the “color of the month” on Ace’s website, the associates were unable to mix for me. They said to check back later and in the meantime they would try to figure it out. I called a week later and they assured me they could now mix that color. I returned (4 children in tow) to get my paint sample mixed and when I get to the car and open the can, it’s the wrong color completely! 😵‍💫 unbelievable! I returned to the 2nd floor paint counter and showed them - no satisfactory solution was offered - they could not apparantly mix this color afterall. not only that, but the lady at the counter could also not even figure out how to give me a refund for the wrong sample because we had activated a 5$ reward on our teansaction - so I finally left without a refund. Big waste of time...

This place is an amazing reason not to visit the north side, while saving time and money.

I needed three relatively random hardware store objects, and they had them all. The associate was extremely friendly when I called to ask if they were in stock, and to my surprise all of the items were the same price or cheaper than both Walmart and Lowe’s.

Furthermore, there were friendly employees on every single floor who greeted me and escorted me to exactly what I was looking for. The interior of the store is nicely laid out, clean and bright, and has great decor that pays homage to downtown Wooster’s history.

Did not even expect to be writing this review but honestly one of the best retail experiences I’ve had in a long time, could not recommend this place more. Glad to see downtown has some quality shopping destinations...

I am highly disappointed in the way my issue was handled. I went there to order a key for my 2013 Chevy spark.They had ordered a key and it was the wrong one so they ordered it for a second time lol and behold it was the wrong one again. So time number 3 I've been waiting for 3 weeks for this key to come in. I contacted them 8/17 and mysteriously an email had been sent to them saying they couldn't get the key. I'm just wondering why they never bothered to inform me so I could go elsewhere!! This is bad business on their part. I would of never known I wasn't getting a key until I contacted them. So needless to say I won't be visiting ace again and all my family and friends were contacted by me to take their business...