Castle Hyundai Oak Lawn — Local services in Worth Township

Purchasing a vehicle from them was a "HAPPY" experience. Once you put your money in there hands, its not so happy after all. Service is horrible after the purchasing so be prepared when buying a car from this dealership. I have had way better experience at other dealerships including the Hyundai in Tinley Park. I came to this Hyundai because it is literally down the street from my house. I have delt with ignorance, disrespect, and arrogance from a sales guy who claimed he was service manager (Ahmad Samra aka Ahmad Ahmad he told me his name was) Service man handling the services on my car Rudy Medina. I have never delt with the worst customer service in my life! Not to mention, they try to scam you for more money. My car was bought brand new, put $6K plus down on my car, it only has almost 40000 miles on my car. My engine blew, weird, and they are trying to tell me I have to pay for all the maintenance with my engine when I have a warranty on it still. Needless to say, they have my car still since December 31st, have yet to receive a call for updates, I have called several times, left two messages and it is now 1/8/2025 and still no call back or update of any sort. I have a Vietnam Veteran father whom I am a certified care taker of and I am is source of transportation, a 6 year old daughter who I take to school and pick up, and I hold a full time job (single mom). I have had no transportation and you would think they would have some decency to care about there consumers. Not to mention, they keep skipping the question as to why I had to keep putting oil in my car that I pay for and to come to find out, they have a class action lawsuit for oil accumulation on there cars look it up and do your research. All these comments referring to the sales, piece of cake you get what you want and they get your money, after buying from them, you are no longer there concern. Be careful when they sell you free oil changes and tires etc...ITS ALL TO GOOD TO BE TRUE PEOPLE! Being a woman walking in to there dealership with problems, I truly felt discriminated by these men in this store. Ahmad and Rudy should not be working with consumers or maybe need to be trained more on dealing with consumers. Having a customer leave the dealership in tears...I have a secondary that will check my car once they are finished to look over there work because this is how bad I was treated last week and I do not trust them at this point to work on my car. PLEASE BE CAREFUL, EVERYTHING NICE OR EVERYTHING THAT SOUNDS TO GOOD TO BE TRUE, IS NOT RIGHT!. I have worked in customer service for over 20 years and what I do know, a customer should never be treated this way and by the looks of all the reviews to this place, Im not the only one complaining about this place on here or to corporate. Im sure I will get a message on here now from them after calling them everyday for an update on my car.... Also, insurance on Hyundai's, you’re looking to pay a pretty penny because of the stealing of these vehicles so make sure to call your insurance company first before buying a Hyundai. UPDATE: I AM NOW ON MY THIRD ISSUE SINCE THEY REPLACED THE ENGINE 2nd TIME REPLACING THE CADILLAC CONVERTER WITHIN A YEAR, I KEEP LEAKING ANTIFREEZE SINCE THEY REPLACED THE ENGINE. I’m advised to now get a lawyer, I’m dealing with Hyundai corporate, my insurance is printing up a letter stating they NEVER denied me a loaner. I will be letting all 300 of my clients know about this so they too can spread the word about this “HAPPY” Hyundai dealership and all of social media. I feel very sad for any of Hyundais customers that are experiencing the same issue I am. I met two customers while standing waiting for service. I took there number and vise versa. Picture is how they dumped me at enterprise. When I say dumped, they literally dumped me…take videos and pictures people. I have tons and I’m glad to share with anyone. When you call them and they put you on hold, the message says free loaners. I asked the guy in service and his reply was, we don’t give them to...

I had my car checked out for a steering noise and was told it was a safety issue. I specifically asked the service advisor if it was just a noise or did I need to get it fixed as it cost a lot of money to fix a 2 dollar part. He stated it was a safety issue and since it was the car my wife drives with my children I got it done. I later contacted Hyundai corporate to inquire and was told it was not a safety issue at all. I explained what happened and they said I could file a complaint against the dealer and I should hear from them within a week. It’s been almost 8 weeks and I haven’t heard a thing. I would never take my vehicle back here after being lied to and paying a lot of money to fix a noise that I was told was a safety issue with the steering column.

Update 10/9/24 I initially missed the email where the owner responded to my review up until yesterday. When I called I was connected to who I was told was the sales manager Delia. I explained the situation and why I was calling. I immediately received the response of what are you expecting us to do to which I replied looking for a refund or partial refund. Delia then made me feel like I was trying to swindle the dealership because I am calling so late to the reply. I explained to her again that I missed the email and I also put in a complaint to corporate Hyundai. I was told I would receive a response in a week and I never did. I asked why they didnt just call me and she pointed to the review just having my first name and they didn't have a complaint. She then struggled to find my name and service in the system and couldn't come up with anything. Again she made it seem that it was my fault I was giving bad information, my fault I missed the email(which that is on me) and my fault they didnt get the complaint from Hyundai. She then said she would call me back after she looked into further. When I got the call back she was very rude and said they had no record of me bringing my vehicle in. I told her it was when the system was down and everything was done on paper. She then rudely cut me off and was like no all that got logged we don't have a record. I then asked her why she was being so hostile with me then she just became more rude and disrespectful. I then offered to find my paperwork and take a picture of it for her. She told me she didn't need it and someone else would call me back. I got a call back a little while later from Nick the service manager who was great guy, very respectful and easy to talk to. He explained everything to me about the issue and said he would contact service advisors boss to help with answering questions instead of offering opinions. He also double checked and said he had no complaints on file from corporate. I asked who I spoke to earlier and he said it was Delia Dedic the general manager. I nearly choked and told him that is how the general manager speaks to people, she was so short, rude, disrespectful and accusatory. I understood everything Nick explained and it made sense but I was still looking for a different resolution. I asked if I could speak to anyone else about this and he said it was already decided by Delia that they wouldn't be doing anything for me. I thanked Nick for his time and told him I appreciate the respectful, thorough conversation we had. I won't go back to Happy Hyundai after my issues and conversations with Delia the general manager. I won't recommend them to anyone but give a lot of Kudos to...

More transparency is needed. Don’t say you have free maintenance for 3 years and you charge me $91 for oil change when it supposed to be free maintenance. Also talk to your salesman about transparency and the free maintenance and then something happens. It’s a whole different thing like I got a flat twice two brand new cars that I brought at the same time from your dealership and paid almost $600 for those tires to be replaced, so the problem there is the transparency and honesty. Well since my last experience with Happy Hyundai my experience has gotten worse. I was promised a referral check of $200 because I brought my wife in and she got a brand new car and was told if I take down my bad review of the bad service I received previously that they would refund the $91 they charged me for an oil change that I shouldn’t have paid for because it’s 3 years complimentary maintenance. I was told they would just make the check an even $300. So we were there today I inquired about the check to the salesman that said I’d get the $300 check. He went to go check with the manager came back saying the review is still there and I said when I see the check in front of me I’ll take it down. So now he shows me a picture of the check and it was for only $200. When I asked about it he said to me that well that’s the service department and we can’t do anything basically. So if it’s the service department why are you a salesman so concerned about the review I gave the service department. Any way he told. But I can still get the $200 check if I take the review down. So I looked at the salesman and told him i was good. Keep the check. It’s not the money it’s the principle. Another lie and act of being deceitful. First of all I was supposed to get the $200 check because I brought in a customer and they bought a brand new car. So regardless of the review they should’ve given it to me. I love Hyundai cars but please take caution when dealing with Happy Hyundai. Please please please read your contract and ask VERY DETAILED QUESTIONS both in the service department and sales department cause if you don’t get treated like I did and the 2 departments will be blaming each other and you’ll be very unsatisfied and upset because you can’t get anywhere because they’re blaming each other. So if you do go here once again PLEASE...