Mount Hope Cemetery — Local services in Worth Township

I cannot in good conscience give Mr. Hope a single star. Their service does not warrant it. My husband was buried at Mt Hope cemetery in August 25, 2017. On September 30, 2017, I purchased a granite headstone that was PAID IN FULL as stipulated in the purchase order contract. On Sunday, August 27, 2023, I attempted (deliberate use of word) to visit my husband's gravesite and discovered that his headstone had been moved from its original place above his gravesite and place haphazardly under a tree. I was not informed that his marker needed to be moved and I most certainly would not have agreed to its displacement/misplacement under a tree. Be it a Sunday, no one was there to discuss my concerns, so I had to wait until the next business day to voice my anger with absolute disregard for my husband's final resting place. The treatment that I received on Monday was equal to their tossing my husband's marker under a tree. I had to voice my concerns over an intercom before being granted access into the establishment. The person on the opposite end on the intercom could be seen speaking to me through the glass and was reluctant to get up from her seat and walk the 10-steps to open the door. The receptionist informs me that they had to remove the headstone on Saturday, August 27, 2023, due to a burial in the area and fear that they may damage the marker. So, their attempt at safeguarding the marker was to place it under a tree so that anyone could trip over it, sit on it, or completely trash it. I spoke with a groundskeeper who did not realize t that the marker was not returned to his original place until I pointed it out to them. The marker was moved on August 5th (not the 27th,) and it is the policy of the cemetery that it should be returned within 48-hours of it being disturbed, thus the misplacement. I can go further with their complete disregard for the treatment of me and my deceased husband's headstone. I can give a greater description of disrespect paid to me from a place where unconditional positive regard is expected throughout my lifetime and generations that follow me and want to visit his resting place. However, I will end with this saying that a single star rating would be a disrespect to any establishment that would provide a modicum of care. Mt. Hope provided me with no...

My Great Niece, Chareay Gavin had 2 beautiful twins in which she gave birth to on Friday, February 21, 2020. Baby Dream & Baby Dior Hays and Baby Dream unfortunately transitioned shortly after her birth. Difficult and heartbroken was this time for my Great Niece, Chareay, Dion (Father) & Grandmother (Carolyn) as they preceded to go ahead and make funeral arrangements. The services was held at Hudson's Funeral Home 87th Commercial, Saturday, 3/14. After the funeral we headed over to Mount Hope 11500 S. Fairfield Ave. However, when we arrived to the section where my niece was being taken, it was very heartbreaking, disturbing, emotional, disrespectful and unprofessional to say at the least. Nothing was setup (Just a black hole filled with dirty water. No seats.... No Canopy, the hole wasn't properly lined and the bottom was full of black dirty water to place a beautiful Pink & White casket that held the remains of a beautiful baby girl inside. When my niece (Carolyn) called management they were refusing to talk or stop by to assist our family and informed the worker to tell her that they had another baby's funeral and didn't have anything available at the time to setup for us. We waited almost 2 hours or so before they assisted, but it took us having to walk back over to the management office to get this attention. Please be advised that they paid cash upfront so there was no need for this to have happened. Management refused to speak with the grandmother and refused to come over to see what the grieving Mother, Father, Grandmothers, Grandfathers and all of our other grieving family members had to view upon our arrival. This was totally No compassion, empathy...it was disrespectful, Inhumane, Unprofessional, to name a few emotional expressions. I will Not nor will I advise anyone else to use the services of Mount Hope. We do not intend to stop at this, please be sure that we will continue to raise attention and awareness regards to this until we receive the attention needed to make sure this doesn't happen to another family. Very Emotional and Stressful Time for Chareay, Dion & Carolyn, Please keep them in...

Katie is a gem of an employee at Mt Hope cemetery. I was apprehensive about visiting my mother's grave site because approximately 4 years ago I found light trash and cigarette butts on top and surrounding my mother's resting place. I submitted a complaint with the Mt. Hope cemetery staff, who assured me an investigation would be conducted and would call me with updates. That was 4 years ago!! This time I decided to call Mt. Hope cemetery prior to visiting and by the grace of God Katie answered the phone. I explained the issue and she stated she would check on my mother's site before I arrive. Katie instructed me to come straight to the office before going to my mother's grave site. Right away Katie told me she noticed my mother's marker was sinking from normal wear and tear and submitted an immediate request for Mt. Hope cemetery to erect my mother's marker. I'm like wow Katie took it upon herself to submit an order on my behalf because she knew I would be upset at the condition of the marker. Katie doesn't know this, but I would have never purchased an AN Crown Vase for my mother's grave site if I didn't sense her loving and caring spirit. I trusted her judgement, when I asked questions about beautifying my mother's marker. I realized that I could depend on her regarding results no matter the issue. I wish she was employed with Mt. Hope cemetery 4 years, ago because I would have not taken so long to deal with this issue. I live in the DMV area and travel back home to Chicago maybe twice a year and now I can feel good about visiting my mother's marker because of Katie. Thank You Katie for your service to the Chicago/Blue Island community who have lost loved ones and subsequently had an internment with Mt....