Harbor Freight — Local services in Wyoming

Please read to the end... Important.😶 Re: Store # 00152 Customer Name: Teresa Cust# 999079765339

*Due to conflicting reviews prior to arrival I confirmed item was on sale OKeeffe's Working Hands, 3.4 Oz, and that Wyoming store inventory had availability (all) were confirmed.

Upon entry was greeted and I asked for assistance, then observed the item I desired was hanging on rack. I continued to advise cashier item was on sale for $6.97.

I was quickly advised it wasn't listed in sales paper nor in computer. I explained it was on sale and just in case there were a confusion I had taken screenshot PLUS emailed myself the online in-store purchase info.

There was a pause I offered to present the details, I discovered I had left phone in car. Cashier instructed me I could go get it, and I did.

I bring item to review text linc + email I sent myself, prior to arrival. I was told okay...then item is rang up, now Im told the sale is for the larger jar and they only have the smaller one for $8.99+tax the SKU is different for the smaller one they have for me to purchase.

I ask may I clarify...(my) item of choice has more per ounce content plus is lower in price. I'm told yes!. I ask does another store have what I need, I was told yes! Plainfield store does. I ask for the number and cashier's register freezes.

A 2nd clerk comes and is updated then checks availability and to get the phone number, I'm told they have (1) left, I'm told to call (again) I then again request phone number a 2nd time.

Now... I'm told if it says (1) left it may be gone by the time I arrive at that point I said that is why I need help calling to confirm that they have it for me.

The line is growing, people are waiting and I say to next customer behind me in line, you may go before me I just need a phone number.

The 2nd cashier with a working register walks away from me, yells for next customer to come to her register and all customers rush over to her and I have to go to the end of line to wait, I'm beyond flabbergasted 😳 I look over to original cashier and say I'll just buy it Miss, she hands me my hold purchase Receipt and the gentleman who was next who obviously saw this situation unfold, said Miss you may go before me, I say God Bless you, I've had enough.

Would really like to know does OKeeffe's know how you represent their product.

Hopefully a manager will reach out to me soon. Please and thank you.

Kindest Regards,

Teresa L. BTW I'm sending this to...

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