Absolutely awful and RACIST.
This place has severly gone down hill. I have come here a few times with family in the past and had a good experience, what was the difference? Last time was a long time ago, and I visited with my Hispanic family, including my father who knows the staff quite well.
This time I visited with my girlfriend, she is white and I am Cuban and have a very light complexion, I usually order in English when I am out at any Hispanic restaurant with her, and that was very revealing this time.
The waiter barely attended us, had an attitude, and completley disappeared after our food arrived. The food was okay at best, and took forever to come out. In that time we saw two African American couples walk out due to a lack of service.
Okay, maybe it was just bad service? They're probably not racist right? Nope. When we went to the front counter to pay our bill, I overheard the waiter talking about those "stupid gringos" to his coworkers. When I stared at him he smiled, gave a thumbs up, and said "all good friend" while laughing with his coworkers. To which I confronted him in Spanish, informing him I'm cuban leaving him completely shocked and backpedaling "oh I thought you guys were gringos im from cuba too"
The funny thing is, if I had ordered in Spanish, he would have treated us better, thats plain racism, and I have never thought I would have experienced that at a Mexican restaurant, from a guy who was from the same city as my parents.
I will NEVER come here again, and unless you speak Spanish and like mediocre food, I recommend you...
Read moreStinko De Mayo! We wanted authentic Mexican for Cinco De Mayo. Went to Maya Mexican Grill and was REALLY disappointed! The waitress brought us the salsa and chips. The salsa had NO flavor at all. It was like bland tomato sauce. We had to doctor it with the table seasonings to even make it have any flavor.
Hubby ordered a steak wet burrito. It was just ok. I ordered the Asada taco plate done authentically with just onion and cilantro. The meat had NO flavor whatsoever! I mean none! They were the worst tacos I have ever had. Even the homemade salsa that they brought for the tacos was pretty tasteless. I have had so many good, authentic tacos in small restaurants in Grand Rapids. I was VERY disappointed with the tasteless food at Maya Mexican Grill. Oh, and something was floating around in my drink glass.
We complained about the food to the server and she just laughed and asked if we wanted a box to take the rest home. Ummmm no! It wasn't worth eating there, why would I want to take it home?? Then she gave us the bill and told us that we could pay on our way out. No apologies, nothing. Just a laugh and a pat on my husbands shoulder.
So we went to the front and asked to speak to a manager. When I told her about the food being so horrible, she at least did the right thing and didn't charge us for our meals. That was the only saving grace. But what a waste of a day when we wanted a good, authentic, Mexican meal. We will be going back to Taqueria San Jose or La Huasteca the next time we want good...
Read moreBefore I came to this restaurant I did my research on some of the best mexican restaurants in michigan. This was number 4 on the list and looked very appealing so I decided to surprise my boyfriend and take him there for a mini vacation. Mind you I live almost 3 HOURS away and had gotten a hotel for the weekend JUST because of this restaurant. When we came to the restaurant it was literally the WORST service we have ever received in our life. The food was excellent but we just couldn't get over how we were treated. We were sat and waited for 15 minutes for someone to come and ask what we wanted to drink until my boyfriend got up and ask for a waitress. We never received refills, took forever to get our boxes and when we got a box they only gave us one when we both had leftovers, and the meal I asked and paid for to go was left in the back so long I had to ask multiple people to go get it even tho I went up and paid 10 minutes ago. All in all, very rude, would just walk away when we asked for something as simple as SILVERWARE and not return back until our food was already getting cold. Very dissatisfied and disappointed that the only reason I came into this town was because of this restaurant. I would have gone somewhere else if I knew the service was going to be like this. Would have saved a lot of time, gas, and money. Loved the food. The service, unfortunately, was just not...
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