Lupita's Boutique — Local services in Yakima

I am so disappointed in the customer service. I visited this store couple of years when i was looking for my wedding dress. I felt judged for being bigger. The cashier seemed shocked that i was getting married. And that was the last thing she said. As i looked a little bit by myself. I left and went to David's bridal. Which was well worth the travel. Today i decided to go look for my daughters sweet 16, to my surprise NO ONE bothered to help us til after we helped ourselves. Then they came to say we cant try those dresses on because its appt only. They had no one in the store and obviously no appts, but they still did not offer to help us. We left and i will not being going back. Very rude and no customer...

I tried to make a return and they told me I would have to wait a month until the owner came back from her vacation because shes the only one qualified to do returns. I came back the day I was told she would be back in the store and all of a sudden there is a new sign on the door that says no returns! I had gone to the store multiple times and that sign had never been there until the day I went to return my item with the owner. I spoke with the owner and she told me about the sign. I told her that sign went up after I talked to employees about making a return and she did not give me my money back! Horrible customer service, never coming here again! I was...

Went to order my bridesmaids dresses was told they where orered only have 2, not even 2 weeks after they told me they where ordered and was given a delivery date they call me and tell me oh sorry that was discontinued we have a similar one in lavender. The ones I order where plum. So not even close. When we went to go get our deposits back they tried to argue saying sorry there was a miscomunication its a plum dress but a different style and about 2X as much and was fighting on the deposit.

I would not recommend this place to ANYONE. Stay away from here rude people and unorganized. Very unhappy with the...