Five Star Gym & Fitness — Local services in Yucca Valley

I would give a zero, but that is not possible on yelp. This is without a doubt the biggest rip off in this town. I signed my boyfriend up for this gym so he could workout after he gets off at 5. I got him the year contract. Little did I know that it would be a big mistake. He went in a few times after I got him the membership, but he couldn't do the workout he needed. Its a social club more then a gym, and obviously he was not looking for singles. On top of that the staff is rude and not helpful at all. I called to try and cancel, but you cant with a year contract. I figured there would be an early cancellation fee, nope! The only way out of the contract is to pass this horrible agreement on to someone else, which I would never do to a friend. So here we are a year later, finally ready to cancel and he was told today that he would have to cancel with the district manager. I checked all over, and as far as I can see, there is no other 5 star gym in the rest of California. So why do you have a "district manager"? Also, I read the contract and it says nothing about having to meet with a district manager to cancel, that you just need a 30 day written notice. On top of that, we pay monthly on the 11th, yet we can't meet with the "district manager" until the 23rd, which means that we will have to make another payment to the gym. I DONT THINK SO!!!! If I have to, I will take them to small claims court to get my way. 5 Star Gym (should be named "Worst Gym Ever") will not get another penny out of me. I have heard nothing but complaints about this gym around town, and if it was not your only choice in town, I guarantee it would be empty. I have heard on multiple occasions that the woman who runs it is an arrogant idiot that doesn't care about the customers, and now dealing with her stupid contract and messed up rules, I understand why people HATE HER. I am going to call them tomorrow, and if I dont get my way, they will pay!!! DONT WASTE YOUR MONEY. Spend the $40 a month to buy equipment for your home that you can...

DO NOT GO HERE! They don't have much in terms of machines or other equipment, the gym isn't very clean, the staff are rude especially the manager, their policys are unfair and their billing company double charges on a monthly basis and they don't refund your money for almost two weeks after the initial charge, plus I got charged a late fee after the memberships were paid on time. The manager knows that all of this is happening and does not care, the asistant manger told me I just need to deal with it and move on, really? Deal with getting double charged for two memberships a month every month and get charged a late fee for getting automatically charged on time? I don't think so! I had the college student discount which made my girlfriend and I's memberships $24 a month instead of $44, so I was paying $48 a month for the two memberships plus getting double charged I was paying $96 a month. I can't imagine paying the normal rate as it would of been $176 a month after the double charges. As of Jan, 1st 2017 they got rid of the college discount and reverted memberships from $24 back to $44, since then a group of friends and I closed out our memberships because the removal of the discount and will never be going back. A month after closing the memberships my friends and I got double charged the new rate of $44 and we weren't even members anymore, we called in to get it fixed/refunded and they said it wasn't them and its not their problem so we had to do a stop payment with our banks and talk with their billing company. My friends and I are going to take this to court if we can't get a refund. Don't waste your money here, they're frauds and just want to see how much money they can get out of you with all theirs fees and "accidental charges". I wanted to wait until the billing company refunded our money before making this review, its took...

After a horrific experience at the other YV gym, I decided to give 5 Star a try and I am pleasantly surprised. The assistant manager is an angel and the staff are friendly and welcoming. Any heresay that 5 Star is not personal or friendly is not true. I have a service dog and the staff and members have been exceptionally accommodating. I have known Zumba teacher Apollonia for nearly 3 years and she is not only a great dance teacher she is extremely kind with a heart of gold. I really like the yoga teacher Mercedes. The room where classes happen has plenty of room. It has a wood floor which is much better for legs and feet. Next to Appolonia, Sergio is the best trainer in the Morongo Basin and he gives a training session to new 5 Star members. Sergio also teaches a fitness exercise spin class several days a week. "Cycle Sculpt" I have had many gym memberships and considering our low population the number of cardio and weight machines at this gym is enormous. I tend to gravitate towards small, quiet, and simple, but I definitely won't be bored and I am confident I will be treated in a professional and respectful manner. There are several classes that cater to over 50, which I really appreciate and look forward to trying. The over 55 discount is...