Shoppes at Amelia Concourse — Local services in Yulee

Everytime I visit this particular Home Depot, someone ask "what are you looking for", "can I help you find something quicker". These things are important to me due to the fact I have little personal time, so no time to spare just browsing.

When it comes to my business at this particular Home Depot, I am constantly buying fence panels and other materials for doing outside jobs for my customers and they too pay for my time, these men and women busy or not understand that "It could be them I am working for." Thus, they help finding exactly what I need, the quantity of and always get an item # or sale's sticker. No back tracking and quick loading, leaves not only me but My customers feeling appreciated.

Thank you ladies and gentlemen, keep up the good work and...

Purchased 3 sheets of cement board. Was pretty beat up, cashier gave 10% off, would rather have non damage sheets. Asked for assistance loading, cashier advised she would send someone. I waited outside in the cold a few minutes, then went in and asked a different cashier. Help took 28 minutes to show up for less than 1 minute of loading. I almost took it to customer service for a refund, but that would have wasted more time. Usually I have better experiences...

Manager Elizabeth is respectful but doesn't go by store guidelines. I don't mean to be rude, but perhaps she has a learning curve because I don't believe she comprehends the policy set out by the company or she just makes up extra rules? I verified with the website, showed her the paragraphs and verified with home depot customer service over the phone and they concurred that what she was saying was not true...