Hi to Hungary Jack's Burgers Elizabeth, I am very unhappy with the system of this particular place, the team leader and one of his team member is not good at service with the delivery pick person, they do not have smile one the face and I have got one experience at this place is very bad that they were very rude with the delivery pick person, the delivery pick up person was older then the one of the team member, team member was speaking not good with that person.
There were almost 4 to 5 pick person were waiting almost 10 to 15 Minutes.
When I asked to the team leader that this things is not good that same time he said that I am working from last 3 years, team leader said that we are running very busy and I said I can understand this things but they should also focus on the pick person as well, those whom are ordering from are also waiting for the food.
The customer service is the most important thing in the business that can be any business. Please learn this this things. Do not work for only money.
Have smile on the face when you take the order and when you delivered the order.
Time is very important do not waste it.
I want to say many things about this.
But this is enough to those who want to understand.
All the...
Read moreWe ordered and paid for two drinks , a storm, 3 burgers and 3 fries , on the computer , so we could just go there and collect our order , When we arrived to pick up our order , we were given the drinks and storm and asked to wait in the waiting bay , which we did for over 10 minutes , even though there was nobody in front of us and nobody in the waiting bay apart from us , whilst waiting we saw people come and go with their orders . We ended up cancelling our order and returning the drinks and liquid ice cream for a refund . Then it was a nightmare to get out of the drive through again as instead of sending people to the waiting bay like they did us when there was no one , they kept us and everyone else waiting whilst they tried to get peoples orders right . Never again an hour waiting for nothing , sitting using petrol at the cost of fuel these days for nothing . What was so complicated about our order I’ll never know , everyone else’s seemed...
Read moreWhen I got my order it was missing items (all sauces the ones I ordered extra and the ones the meal was meant to come with), all 4 of my large chips were stone cold and as hard as a rock like they had been sitting there for hours. Then I looked at my drinks they were all small when I paid for a large family meal and upgraded two of them to iced drinks which were leaking everywhere and also small, I went to drink from one of the cokes and there was two lids on it which I could not pull apart so had to drink out of just the cup because you know no straws!. Then I went to eat some nuggets and when looking at them realised if I ate them I would most likely get food poisoning as they look like they have been sitting on hjs floor for a week. I'm fuming that I have just paid over $50 for this food and im actuality appalled that an employee would let food leave the store looking as...
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