Koko Black — Restaurant in Adelaide

Chocolate here is stably and consistently good. Experience today?! Horrible! After 10 minutes waiting for a table I myself have to ask if there is actually someone going to serve or not. The same time the counter staff (with her head wrapped in scarf）just totally ignoring me(her name might be mariann) and serve 3-4 other retail customers as if I am totally INVISIBLE.

Some staff from inside came out and said they are short staffed and even there is one in hospital. I said clearly I understand the situation and happy to wait but not being ignored and plus I’m sitting outside and ready to order( which was what I usually do when sitting outside). She then took my order. I again said to her I have no problem if I have to wait longer but neglecting customer is definately something needs to be improved.

Waiting outside for about 15 min our chocolate does come. This white lady said to me she needs to emphasise if in the future they are this busy(which is not) again she can cease outside service. I said to her politely that she should have told me this earlier when taking my order then I would just go. She would like to continue “educating” me, so I asked if possible I grab her name and her colleague’s. She said “ No why!” I said that’s just normal customer’s service. She said “because u have problem with that girl not me, and I thus would not give u my name”. I said “well then both names pls”. She eventually gave me the names and wanna keep talking. I said to her I think it is time for me to eventually enjoy my chocolate.

Her name is CLAIRE AND THAT RETAIL IS MARIANN!

This is an experience that would stop me from going again and will let my...

What the? Arrived at 2pm to try a hot chocolate bundle with 3 of their famous chocolates. I was told I couldn’t sit at a table only get it takeaway as they are very understaffed. Weird there was only 3 people on a table in the entire cafe! so how could they be understaffed? I asked kindly allow me to sit at table to have the hot chocolate and they did serve me, begrudgingly. There was another lady behind the counter sitting there not doing anything. A person at the other table was talking extremely loud to the others, eg yelling and swearing, this added to the unpleasantness of the situation. The hot chocolate wasn’t good, my stomach bloated straight after my drink, not sure if the cream was fresh? ( I hadn’t had anything to eat/drink before, my afternoon/evening was uncomfortable and painful after only having the hot chocolate. The salted caramel chocolate that came with it was quite nice, thought I’d buy some in the shop afterwards but they had no stock of this one. Not returning, as this 1st visit was NOT worth the money, time, bad service or unpleasant queasy feeling...

They were quite rude to me and my daughter. They ignored us, knocked my daughter over because they were ignoring us (and she was ignoring them too), they never once said anything with a friendly attitude, failed to give basic instructions about table service or where to wait or whatever, and generally acted like I was in their way for being a customer. They even had a conversation about how underpaid they were in front of customers and how much they'd get if they were promoted to manager ($60,000 if you're curious). The staff don't want to be here and don't want customers here either. The hot chocolates were okay but not really worth it. I asked for an orange one and it had no orange until the bottom centimetre. There were only a couple choices for food which were random cakes and pastries etc. seemingly unassociated with their chocolate shop and all gone by late morning. I highly recommend finding an alternative, such as the Cibo directly in front of them or another cafe...