Marcellina North Adelaide — Restaurant in Adelaide

What you guys seem to not seem to understand is the way the "All you can eat" service has been advertised and interpreted from the customers perspective. Your team tends to apply more an emphasis on defensive, unprofessional replies on messenger, as opposed to taking in consructive feedback.

All you can eat service means, all you can eat. The owner only felt comfortable serving three pizzas, therefore, a misrepresentation an "all you can eat" service, that is a deal. That deal being, $50 for three pizzas. Your team uses two points in which I still do not seem to understand. The first being that "we did not finish our pizzas in order order more". I understand the logistics side behind this, however, again, I have never in my life been to an all you can eat restaurant and needed to complete my food before ordering more, ever, at any restaurant. And another point, we had a few slices remaining, its not like we ordered an entire pizza and ordered more straight away.

The second point your team made was the fact that this service was offered in "one sitting only". From my knowledge, one sitting is the moment you dine in and leave. Your team interpreted this as one order only, which the manager only offered three pizzas, and anymore pizza was deemed as an issue. That is entirely a different offer and was not made clear that you can only order once with an amount. Very confusing.

This is not a review being upset over anything other then your team not understanding how an "all you can eat" service is simply not what was received on service. This is a deal. It was a marketing issue, so I recommend you re-consider the post with clear terms and conditions, because I have asked multiple people for their perspective, and they have all agreed that this was a misleading post.

And one more thing, the communication and professionalism based skills are severally lacking. Not a good...

I had a really upsetting experience at Marcellina's Pizza in North Adelaide. 8/2/2025 Not only was I charged $123.44 an absurd amount for delivery of 2 party pizzas and 2 small garlic bread to Croydon, but it felt like I was taken advantage of. The prices are incredibly inflated for the quality of food you get. I paid for something that was way overhyped and definitely not worth the price tag.

On top of that, the service was just average they firstly told be that they don't deliver to Croydon and referred me to the Adelaide store who said North Adelaide was closer and to call them again. I then called back and they said they would deliver. They then proceeded to take advantage of me and it felt like they were more focused on making money than actually delivering a good experience. I left feeling like I had been ripped off and honestly won’t be returning. There are plenty of other places around that offer better food and much more reasonable prices. Save your money and...

Was hanging for a garlic bread last night so I called Marcellina pizza at 8:30 and get no answer. Went for a walk there… it’s closed and can see they have scribbled some silly new times on the door. The new times has them closing at 9pm even though I’m there at 8:35pm. Anyways tonight I’m still hanging for a GB co I call and order. The guy says 5 mins, I take my time walking there and get there 10 mins after ordering. Garlic bread is not ready… they fumbled around with this poor garlic bread for another 10 mins and when they hand it to me it looks like a victim of assault the alfoil was torn to shreds and is completely uncooked with solid butter in the middle. Soooo gross, soooo disappointing!!! I see them going out of business in the next 6 months. Who closes a pizza...