Nan Yuan — Restaurant in Adelaide

I came again today with my friend for the pecking duck. We prebooked the pecking duck so it would be ready when we got there at 6.30 pm.

Unfortunately we got there and waited for 40 mins and the pecking duck was not ready. We did confirm with the staff again that we had rebooked the duck and they knew about it.

I told the staff that I couldn't wait anymore as I had to be at somewhere else, that's why I prebooked the duck.The manager who came to our table without an apology and said we didn't emphasize that the the pecking duck has to be ready at 6.35 when we ordered over the phone. We didn't need to emphasize that when we had dinner there previously. Isn't it their responsibility to confirm with the customer? Then she said she just sent in the order 10 mins ago when we were already there for more than half an hour.

It was not our fault that the order didn't get sent in the kitchen when we already rebooked it.she kept going on this is how the order process works. Then what is the point to prebook. Then she went on how the pandemic has made them stressed and they were busy. Well I was there twice during the pandemic. It has nothing to do with the pandemic.

We got very angry and we left at the end.and the food was still not ready (after 50 mins)

The manager was literally arguing with me because they didn't have the duck ready on time. She didn't admit the mistake they made and tried to blame us. She only said sorry to us when I asked her if we deserve an apology. I can't believe how rude the manager could be. The way she handled the situation is not professional at all. What a joke. Learn to be a manager before serving people. It's just a basic manner and she can't even do it

Our Friday night was ruined.I will never come back here again not when that rude manager is ...

Okay so we went around two weeks ago for Sunday lunch. There were 11 of us (7 adults 4 kids).

We ordered 4 sets of peking duck and also other things like crispy beef, dumplings, etc. However, the dumplings were served after I almost finished my peking duck meal. So of course we did not have the chance to devour them before we were too full.

On top of that, we asked for chilli oil and got charged $3.8 for one TEEEEEEENY condiment bowl (and fresh chilli too). We have been to many Asian restaurants and so far, most of them are for free and they even serve it on the table. At Nan Yuan, we needed to ask them. The worst part was they did not give us a heads up about it and we ended up paying 6 servings for the chilli oil which was actually equal to A MEAL ON ITS OWN. Plus, there was a service charge (mind you, we also paid for a 10% Sunday surcharge) that we were not aware of. Of course we told the female server about this and as expected, she could not do anything about this matter; she said she will pass it to her manager.

Attached is the receipt.

So yeah, no, we are not going back. It used to be our favorite place to go but after this...

Greatest Taiwanese restaurant in Adelaide!! The food is excellent and the portion is enough for 4 of us and it cost 132$ which is reasonable for plenty of dishes. However the waiting time is a bit long for the dishes to be delivered (approximately 20-30mims)The Taiwanese beef noodle is sold out and we are looking forward to taste it next time. Definitely need to try this restaurant and will go back very soon!!

非常好吃的台灣餐廳🇹🇼👍 推推

Taiwanese cuisine itself is often associated with influences from mid to southern provinces of mainland China, most notably from the south of Fujian (Hokkien) which often leads to it being classified or grouped with 'Southern Fujianese cuisine'. However, influences from all of mainland China can easily be found after the Kuomintang retreat to the island which brought along many mainland Chinese cuisines. A notable Japanese influence also exists due to the period when Taiwan was under Japanese rule. Traditional Chinese food can be found in Taiwan, alongside Fujian and Hakka-style as well as native Taiwanese dishes, including dishes from Guangdong, Jiangxi, Chaoshan, Shanghai, Hunan, Sichuan...