Bottomless Cocktails We recently had the $45 bottomless cocktails for 2 hours package beginning at 2pm. We had a number of guests for the table who were there to participate in the package and enjoy the delicious food for this 2 hour session . We had a couple of guests running a little late so we ordered a 4 pizzas and 2 bowls of chips to get us started until they arrived. All guest were doing the $45 package plus food on top they would of made a KILLING on this table booking let alone the full restaurant they had. NOT once did they notify us the kitchen closes at 3pm even when making the booking for this time frame the kitchen closes at 3 was NOT even mentioned. Guests should really be told this information at the time of booking / booking time frame as they food is amazing! The guests left STARVING as some got one slice of pizza or a couple of chips... this is a HUGE downfall on the venue as the staff should of looked at the table knowing that you are supply amounts of alcohol so they can balance out on food and at least warn guests the kitchen was closing. There would have been at least 10-12 pizzas that would of been ordered as most guests were keen to enjoy the food inclusive of the cocktails. I had talked so HIGHLY of Seamores prior to the booking, and how embarrassing that it wasn’t as expected and the venue was so under staffed. The bottomless cocktail package would of been great if they fulfilled the jugs coming out once emptied as promise. They were SOOOOO SLOW on bringing the jugs out up to 20 - 25 mins we timed them. The beautiful staff member who was ordering the jugs and trying her best really needed help maintaining the huge table. Knowing you have a huge table pre booked more than a month ago let alone a full restaurant there really needed to be MORE staff or delegate staff to maintain certain tables. When offering a package they need to be able to cater to the service paid for or simply don’t offer the package. After finishing up the Bar Venue Manager offered two jugs to compensate the closed kitchen and hungry guests. We ended up going across the road and ordering amounts of food to feed the guests and spending our money elsewhere after not being fulfilled by the Venue. Unfortunately I don’t think I be highly recommending this venue and the package to future friends as it...
Read moreI hosted my mums surprise Birthday on Sunday (20 people) $70ph 2 hour package. Firstly I was asked to make payment upfront, which was fine.
The fit out is Great LOVE IT!, pizza was nice, service was absolutely appalling and staff were outright rude and table service did not exist !! It was not busy enough for staff not to attend the table. Food wasn't coming out and bottles were placed on table and guests were not explained anything about the package when i specifically asked the waiter to explain it to them prior to service, as i was hosting the event.
Staff tried to cut off the time just after 1hour and 10mins and told guests that the package was finished - and required proof from me that the 2 hour sitting hadn't ended, (luckily I had kept payment receipt to prove our sitting time with them) which food/drinks only followed after payment.
15minutes prior to us wrapping up (proper end time) staff removed bottle from the table that guests were drinking (empty glasses on table present) I explained to the manager that the bottle should just be left as many people from the sitting were not drinking and really not worth the trouble to upset the guests that were, as the group wanted to stay on and order more drinks in any case.
I really feel like the owners must not be attending to the complaints and feedback they are receiving and they are not focused on improving the service, after reading other reviews.
Seamore's is a gold mine , the concept is great and if run properly has so much potential, but owners definitely need to take a look at the big picture and invest in proper management and find staff who actually want to be there.. Its summer now, so drinks may keep flowing, but in those colder months when businesses rely on regulars to support their business - this place wont have any if they...
Read moreWe attended on 16th January to celebrate a family birthday, on my own recommedation having been impressed 6 weeks earlier. Unfortunately my experience this time was less than great.
The bad:
The birthday girl arrived first, only to be told by the waitress that they had double booked our table, and would need to leave after 90 minutes. I am aware that you have 90 minute sessions (but the language of 'double booked' made her quite upset given it was for her birthday).
We waited 15 minutes to have our drinks order taken, there was no 'non-alcoholic drinks menu' and the waiter wasn't exactly sure what options were avaliable. He listed things off the top of his head at random.
We ordered a kids pasta meal, and assumed it would come with neopolatana sauce per the first menu option. However it arrived with no sauce. Having looked at the menu again it looks like we were given the 'butter' second option, however at no point did the waiter ask which one we wanted.
Two of the guests ordered coke, and they both said it contained lumpy bits in it like the mix hadn't been done correctly and the lumps were sweet / sugary.
The spicy boi pizza that two of us had was anything but spicy, I had this six weeks earlier and was impressed by the fact it lived up to its name. However this time there was no spice at all.
The Good:
To the waiters credit when the pizzas came out he could see that there was limited room on the table, so he did offer us stands to put the pizza on which really helped.
With the exception of the issues mentioned above, the rest of the meals were...
Read more