I had made a booking three days in advance for a table for 3 people. They gave us a table for two with an additional chair situated in the corner which was very cramped. We had ordered our food via the app at 7:30. We had waited until 8:30 and still were not checked on, nor had we received our food. We had recieved two $15 cocktails shortly after ordering that were small and flavourless. We were still waiting for our food an hour later at 8:30 and then we came up to the bar and asked where our food was. We were very respectful throughout this whole process as we also work in hospitality. Upon asking about where our food was, the staff member had communicated that the app we ordered from was broken. We were not notified about this upon arrival, or when our drinks came out, otherwise we would have ordered at the bar. The food came out ten minutes after this and was also bland and flavourless. We approached the bar and asked for the manager, we spoke to Josh. We explained the situation and he said the app had been having issues the day before and across the last few days. He said the drink orders were coming through but meals were not. He did not apologise and said “I’ll take the feedback on”. He seemed as though he did not care to hear what we wanted to say and wanted the conversation to be over. We raised the point about how we were not checked on for an hour, as well as the general disappointment we had felt. We were not refunded or given a voucher to compensate for the lack of care. It was not a busy friday night as staff were leaving to go home at 8:30. They also had no sense of urgency and the staff continued to check on their big tables next to us and not us. We are disappointed with the service as staff failed to rectify the situation. We will not be returning.