The Moseley — Restaurant in Adelaide

Only leaving one star as I cannot leave less. This place is only good for drinks and to enjoy the lounge chairs and the view but the food is atrocious. We paid $28 for chorizo and prawns which arrived all super fried the chorizo to the point it was dry and charcoaled, with two pieces of toast that had no sauce it was supposedly coming with. The tuna crudo was okay so we ate that and asked a waitress about the prawn and chorizo to which she said she is happy to replace the meal for something else and will send a waitress over to order a replacement dish. The new waitress said she can’t do that so now had to get the manager, he then took the plate to the kitchen to see if they thought it was okay, and if they think it’s okay I can’t have a replacement dish. If they think it’s bad they will replace it. After 20 minutes of all this going on, the manager comes back without my plate to say no they said that’s how it is so you’ll have to pay and order something else. I then order the steak sandwich from him but explain it’s unfair as he’s now charged me $28 for a dish he took away that I didn’t get to eat anything from, and the first waitress said they would replace it. So he comped $10 off my new dish and I lid $14 for a steak sandwich. HUGE REGRET. See photo attached for supposed steak sandwich which is bread with tomato sauce and two burnt bits of some meat….nothing has been removed from this sandwich yet this is what we opened to find. Not only that the waitress who brought it over said here’s the kids steak sandwich and I said we didn’t order a kids sandwich… so they re tried to rip me off with a half comped steak sandwich. Such disgusting service and not worth it at all, only thing worth the star was...

Thank you for giving me such a beautiful memory in Adelaide, it was the last meal before leaving Adelaide. 7th of March That breakfast, I think already overpriced but still I don’t mind the price if they provide us with proper service and good quality of food. When I got my meal, there are two things making me surprised, the first thing is they served me like fully burnt bread covered with eggs, they 100% knew it was so burnt and probably they are thinking whether we can serve it or not, the end of decision, probably yes we can serve it which covered with eggs as photos. That plate was $48 for 2 people. The second thing is after being served, I asked them to change the breads because it was burnt. Even though the staff already saw that bread, asked me back you wanna more bread? That was first mention even she looked at the bread. I said again it was so burnt, How can I have this bread? can you change it? When they were bring it back to me, they didn’t say any apology to me about their services. I understand it happened all the time especially hospitality industry. Also they can make mistakes time to times. I have been working those industry for quite long ages and I bet I have much more understanding than others. But the thing is the staff have no idea how to deal with those complaints. If your staff said to me first like sorry whatever, I wouldn’t have written this review at all. This restaurant looks so beautiful from outside but actually the level of service is below the standard. The staff members should be trained about complaints in regard of your poor services and should remember it can make your business getting...

Im being generous giving you 2 stars. We were sitting in full view of the pass. Saw our plates, entree and mains all sitting on the pass for a minimum of 15mins was probably 20. After which they brought all 3 plates to the table at once. I then went to the bar and advised them what I had seen and that we would like our meals replaced. They were more than happy to help, offering us some free fries while we waited for our replacement meals.

When our meals were taken back, remembering here we are only 10metres from the pass, one of the chefs mouthed off saying there was no way they had been there that long.

Hearing him I turned and said "seriously mate, we can see the pass and we know how long they have been there"

He didnt seem at all happy that I challenged him.

A very fast 15 mins later our new meals came out. I appreciate the efforts made to correct the situation.

And credit where credit is due the food was very good. 16hour pork pulled apart with just a gentle touch with the fork. And the steak sandwich was extremely tender. The Halloumi fries were also very nice.

But you lost it for me. If you're going to mouth off to a customer, have the intestinal fortitude to leave the pass and come over and apologise personally. Don't leave it to the wait staff to...