The Lighthouse Tea Rooms — Restaurant in Aireys Inlet

Its Monday 3 jan 2022.....We lined up for a coffee and were informed there would be a 30 to 40 min wait for the coffee.....so were all the people before us and after us.......wow.....what bad sevice.......do they realise that Italian coffee, which is what they are selling, not tea as their name suggests, is a fast service drink and not a process to waste a morning to order, wait and drink........here is another hint.....espresso coffee in Italian means quick......irony at its best.....

Further to my comment, that experience was at 9.30 am we left and went elsewhere down the road where we there are a few other cafes and we were served within a small time. This is not unusual for this tea house cafe, as a few other times we have come past the wait was ridiculously long..... it would seem part of the lighthouse cafe process.

At 10.40 an we finished our small walk and returned to the car and walked past the cafe again.....this time there was not many people around....the doors closed and a sign saying closed for a moment...... ..

And to the cafe response to my comment, I will not apologise, if you can't accept feedback or criticism, then you are in the wrong industry.......and you should concentrate and prioritise on serving customers rather than replying to my comment during your busy times....

Here is another word; kaizen...Japanese for constant...

Decided to come down to Aireys Inlet today for a nice day out and to see the lighthouse. We thought we would treat ourselves and stop into the Aireys Inlet Lighthouse Café. Maybe red isn’t everyone’s favourite colour but I don’t believe it’s hard to miss, as the staff behind the counter must be colour blind because they didn’t see me or my bright red jumper standing there waiting to be served for 15 minutes!!! Between the 4-5 staff behind the counter running around like headless chooks they finally noticed me standing there. The woman who served me seemed very rushed and made me feel as if I was an inconvenience to her. I then asked if there was a bathroom I could use, as she pointed to the sign and said “just follow the path” The bathroom is an outhouse type facility. As I walked into the bathroom I was almost wounded by the scent of urine that seems to coats the floor in almost a puddle. Horrified I walked back inside to get my order, and the same woman said in quite an annoyed and aggressive tone, “ugh your take away order is there” as she pointed to it. I walked out feeling like I had caused such an issue for the staff when really the issue lies on the bathroom floor which was almost as shocking as the staffs attitude. However the coffee was amazing!! So five stars are given in the food section of my review. Take with it what you will from my...

I have encountered the most rude service here! I was attended by a lovely young girl who had busily and excitedly enquired how I wanted to do the cheese toasties with oil and salt etc. I thought this was for all toasties as I hadn’t ordered anything yet. I did order after I chose no salt please that I wanted 2 mushrooms, 1 classic and 1 Ruben (Ruben was not available which I got the veggie one.) Unbeknownst to me we both had a misunderstanding of the cheese sandwiches which I didn’t order. So when the toasties all came out. 6 toasties were served to 4 ppl. The girl came back out to apologise that there must have been a misunderstanding as I said I didn’t order the cheese sandwich and she will refund me. I figured misunderstandings happen and left it at that…. Then a middle aged woman came back out and exclaimed that I ordered it and I’m getting it which is basically accusing me of ordering 6 sandwich’s instead of 4! So much for customer is always right! They also didn’t read back the order to me at the time. I left most unhappy thinking the first waitress did the right thing but followed up by a middle aged woman who didn’t know customer service or professionalism at all. I used to recommend this cafe to friends but now I would say avoid it! I have travelled widely globally and never encountered such unprofessional service before. Very...