Ricks at Bargara — Restaurant in Bargara

Todays experience at Ricks was by no means reflective of the usual excellent service I have become use to. I only feel compelled to write reviews when something other than the norm - both good and bad - occurs. Unfortunately todays experience was not a good one. The main reason I write this review though, is because I felt terrible for some of the staff at Ricks, and I would hope that some action may be taken by management to address what I witnessed.

When at the counter taking my order, the two chefs in the kitchen appeared to be having a go at each other…as I continued with my order, the argument escalated to an ‘offering of physical violence’ level where all people within hearing distance felt uncomfortable. I chose to apologise to the waitress and tell her I would dine elsewhere, and that I hope the escalating argument would be sorted out.

I hope the two chefs that were having a bad Thursday morning realise that their actions have an effect. I also don’t want my food made with that level of anger…

Anyway, I’m sure when I go there next it will be the usual high standard and excellent service and lastly - just...

This place was disappointing especially when advertises “closes at 4pm”. Arrived at 1:50 to confusion as there were lots of staff but they were all cleaning, taking numbers off tables, vacuuming, dusting, polishing but paying little or no attention to customers. Our meals arrived at 2:15, the salad (mine) being delivered last & well after the other meals. I like a coffee after my meal & enquired as to apparent “closing” mode. I was told coffee machine would be closed at 2:30 (it was 2:21 so I started wolfing down my lunch). At 2:26 a more senior wait staff apologised and said coffee machine would stay open for me. At 2:36 I ordered coffee from the senior who then instructed, “machine to be shut down as soon as it is made.” (but they advertise, “close at 4pm”). Between 2:45 & 2:55 two separate couples were turned away as they were “closing”. We went for a stroll & 15 minutes later 3:10 the place was shut up tight!!! So, STOP advertising you close at 4 and concentrate on customer service. The food was...

I visited Rick’s a few days ago, and while the food was delightful and the service from the staff was friendly and attentive, my experience was overshadowed by something unacceptable.

During my visit, I witnessed the boss yelling at employees in a way that was loud, aggressive, and extremely unprofessional. It was uncomfortable to watch and made me feel uneasy. No matter how good the food or service is, seeing staff being treated poorly leaves a bad taste in your mouth.

Employees deserve to be respected and valued, especially when they are working hard to create a positive experience for customers. I hope the management at Rick’s takes this feedback seriously and reflects on how to create a better work environment for their team.

While I’d like to recommend the place for its food, I can’t overlook what I saw. Respect for staff should be as much a priority as good food...