David’s Master Pot (Sunnybank Plaza) — Restaurant in Brisbane City

Visited on 14 Sept 2025 at approx 7:30pm. The lady at the counter very rude. She talks to customers like we are stupid. The food ordering process was stressful because of the way she was talking. After ordering food I asked where the nearest toilet is- she says “ITS INSIDE THE SHOPPING CENTRE, NO TOILET IN HERE” in the rudest manner. Once the food was ready I noticed we had no cutlery, then I went to the counter to ask for it.. she says “ITS INSIDE THE DRAWER IN YOUR TABLE” Making hand gesture of opening drawer and making face like we should already know this! I said your customers would not know this! There is no sign saying cutlery is under the table! Also the soup was very bland- we went to the place because we know Malatang taste of David Master Pot in other branch but Oh what a waste of money! Also they do not accept David Master Pot membership card if anyone else...

I only noticed that each David’s hotpot serves different quality! I am a frequent customer of the South Brisbane so I assumed the Sunnybank quality is similar since they’re under the same branding but I was wrong. Firstly, Sunnybank one does not accept David’s membership card. Secondly, I ordered Fishmaw chicken soup base as usual and it shocked me by the plain and flavourless soup base! In comparison with the South Brisbane quality for the same soup base, it is like a diluted version. I’ve attached the comparison photos as I like taking photos of my food wherever I go. Thirdly, the food stall for selection in Sunnybank store had an unpleasant sour smell. I urge the brand to take a look at your franchisees, some are not doing a good job in upholding your brand...

An interesting vibe here at David’s Master Pot. It is a malatang place and there are always a lot of people waiting outside for a seat. The food here is what you’d expect for malatang- there is a huge range of options from meat to seafood to vegetarian. The only problem is you just see more and more as you go and then you get to the end and realise you’ve loaded your bowl way too much and can’t finish it… Also, as with all malatang, it is by weight, so it’s worthwhile to also keep that in mind. Overall, it is good as you basically choose what you want. There are a limited amount of soup bases if you can’t eat spice. For me, I can’t eat at spice and I also don’t eat pork, so I was left with just the vegetarian plain soup. But it was still good, so I...