Landmark Restaurant Sunnybank — Restaurant in Brisbane City

The Case of the Missing Fish! We ordered a 7 course meal - including a steamed coral trout. Around the 4th dish to come out was a plate of large fish pieces which we thought was the coral trout. About 3 minutes later a plate of steamed fish was also served. The strange thing was it had been deboned and it looked like at least half the fish was gone. We looked at this half eaten plate of streamed fish and someone at our table remarked that they must have taken the fish and fried the fish into the fish pieces that were on the 1st plate of fish. All 8 of us around the table thought it was unusual to serve one fish two ways on two different plates. Another at our table then said perhaps that they had made a mistake and served us a half eaten plate of steamed fish from another table. About a minute later the waitress walked in and proceeded to take away the 1st plate of fish pieces saying the wrong plate of fish had been served and this fish was for another table. We were all a bit shocked because the steamed fish was not a complete fish.... (dramatic music) so what happened to rest our steamed fish? Another ex restauranter/ chef at our table noted that there was only one fin on the plate of steamed fish... It was clearly apparent to all of us that at least half the fish was not on the plate. When we questioned the head waitress, she was adamant that she had served us the whole fish, deboning it beside our table. 2 people at our table saw her doing something with a plate at an adjoining table in our room. When we called in the manager, he too was adamant they had served the whole steamed fish. He then said he would check the CCTV footage to prove to us that the whole fish had been served. After 10 minutes, the manager never came back, however the owner of the restaurant came to us and said he had reviewed the CCTV footage and was adamant that they had served the whole steamed fish. I then asked to see the video footage. He replied he couldn't show us the video footage due to privacy reasons. Pressing further I questioned what privacy reasons prohibited him from showing us the alleged whole fish, to which he replied there was another person in the video (?!?!). I then said we were in a private room... Surely he could show us a screen shot of the waitress entering the room with the alleged whole steamed fish... He replied No and continued to argue with us. What happened to the customer is always right? He was denying what 8 of us saw. So let's review the facts: We were served a plate of stir fried fish pieces. While the 1st plate of fish was still on our table - another plate of deboned, (what looked like half eaten) steamed coral trout was served on our table. For about 2 or 3 minutes we had two plates of fish... One half eaten steamed fish and the first a plate of stir fried fish pieces. The owner and the head waitress both admitted that the first plate of fish was incorrectly brought to our table and it had been ordered by the table in the adjoining private room... Clearly a mistake! (what happened to that plate of fish pieces after they removed it from our table remains a mystery. The owner claimed the plate was returned to the kitchen..... But what happened after that is a mystery... Which begs the question Were the fish pieces we had eaten replenished and re-served to the table in the adjoining room? Was the steam fish from another table? The manager did say the table next door ordered 2kgs of fish pieces.

So if a mistake had been made... And we had already eaten fish pieces from that plate... Why not leave the plate of fish Without removing it from our table and bringing it back to the kitchen??? The owner refused to show us the so called conclusive video evidence and proceeded to argue with us, offering us free dessert as an attempt at good will. What happened to the other fin on the steamedfish if it was in fact the whole fish? Why continue to argue with your customers & sour an 80th birthday dinner? Hence the 1 star for customer service. Conclusion: something fishy...

Went here with a few mates on Anzac day weekend and had a very bizarre experience. We had no issues being led to our table which we booked for a few days back. Surprisingly, we were given one of the smaller tables even though the staff member can clearly see that we were a group of big built guys. Our table and seating was a little cramped but let it slide.

We were them offered a single a la carte menu and a single yumc cha menu. We didn't mind as we were chatting away and taking turns checking what we wanted to order. Let it slide.

It took a while, and effort to get someone's attention to get our orders. This is where it went down hill.

We were them served by this waitress (wearing a black shirt and no name badge). We started ordering and she then bluntly/rudely told us that we were not ordering correctly. She then told us that we all should order drinks first, then a la carte and then yum cha items. We never did realise this since we were all in a happy mood of chatting and catching up with one another. There are better ways to convey this.

After we've finish ordering our yum cha items, we were then told that some items may not be available depending if whether or not the kitchen has cooked/prepared it. I mean they opened their doors why would they not have done all the kitchen prep already?

During ordering as well, we wanted to gauge how much we should order since we've never dined here. We just asked how many people could a plate of special fried rice would feed. The rude lady then just told us in an annoyed manner that she wouldn't know since people have different appetites. Fair enough, but you'd still try to let your customers know how big the plate is etc. TRY to serve? So we decided to go plain rice good for all of us.

Our food came in such a bad pace that we'd finish a plate, wait for a while, then another would come. Halfway through our order, we asked where our serving or rice were, this was the only time we started having breathing space. We were served by this nice Lady with a name badge Anna. She had a quick look at our ticket and she told us that there was no rice listed and that she would quickly get it for us.

Can I just add here that half of what we ordered from the yum cha menu wasn't available? We had to replace it with what little offering their yum cha menu had.

Again, Anna/Anne was happy to fix that for us.

Also, to add lastly, this place looks like management has given up. Untidy, the entrance area looks like it's been converted into storage.

To sum it up, the service here was terrible besides by this nice lady Anna. The food was not too bad. It actually tasted alright. We understood that it was a public holiday so whats the point of paying surcharge then just not having wnough staff to keep the place running smoothly? The place was packed. Its not like they're all walk ins. I dare to say most are bookings.

[ tl;dr don't waste your money here. There are way better yum cha places than place. ]

Food ⭐⭐⭐⭐ Value ⭐⭐⭐ Service ⭐⭐ (2 stars for Anna) Ambiance ...

(TLDR; extremely slow, sketchy, wrong order, small portions, questionable customer service.)

I visited here for my birthday and I can easily say I will not be coming back. To start things off, I had made my reservation (& received confirmation) 11 days in advance. However, when I called on the day to confirm, staff told me my name was not in the system. When we arrived, we found out the yum cha was not in service, which was the sole reason I chose this restaurant. We weren't told this by staff, nor were there any signs indicating so. Nonetheless, we decided to give them a chance and order from the menu. We ordered what we hoped would be enough for 8 people (we would later find out it was not). It took an entire hour for our soups to arrive, with no rice or water or any of the other appetisers we ordered. The rest of our dishes arrived sporadically and individually. All of the food finally arrived once the restaurant had officially closed, preventing us from ordering more. A chicken dish we ordered had been served with fish instead. Also, the vegetarian spring rolls had a suspiciously beefy taste. After telling staff, they were reluctant to believe us. Instead of dealing with the dishes privately, they proceeded to prod the food in front of us and bicker about what was in it. While they were not necessarily rude, it was very unprofessional and uncomfortable. They didn't replace the spring rolls, but they did replace the chicken dish within 15 minutes. This made me wonder why it had taken them an hour to give us mere soup. Serving us the wrong protein could have been potentially fatal if one of us at the table was allergic to fish. Also, insisting the spring rolls were vegetarian, despite the beefy taste, is really sketchy. We could have maybe forgiven them if the dishes were generously portioned but they were not. Everything was criminally small for the expensive price point. The worst offender was the $35 plate of chilli king prawns. In the menu, the dish was displayed as a platter suitable for a group, but when it arrived it had no more than a measly 10 prawns on it. Needless to say, we were utterly disappointed we had waited so long for such small servings of food. The whole time we were all patient and forgiving towards staff but they did not show the same hospitality towards us. They were not mean per se, but they seemed to lack a sense of customer service. There was barely any communication or warmth, not to mention any sort of apologies for the countless mistakes they made. We were all looking forward to this experience because we had heard many good things about this restaurant but I simply just cannot recommend it to anyone. Save your money and go...