Hello Harry The Burger Joint (Jindalee) — Restaurant in Brisbane City

One of the most disappointing burger experiences I've had in a long time. The burgers were extremely dry, almost like they’d been sitting out too long or severely overcooked. The bun couldn’t save it, and the patty lacked any real flavor. What they call “house-made tomato jam” was just strange — more like a watery, overly sweet paste that made the burger worse, not better.

The atmosphere didn’t help either. Their branding and menus are full of bizarre, obviously AI-generated images that make the place feel cheap and inauthentic. It’s hard to take a restaurant seriously when it looks like it was designed by a computer with no taste.

What really rubbed me the wrong way, though, was the way they handle reviews. After the meal, staff casually mentioned that you can get a free drink if you leave them a positive review. It’s pretty clear they’re inflating their ratings that way, which makes it hard to trust anything you see online about this place.

Service was also a letdown. No one greeted us when we arrived, and we had to specifically ask for table water, something that should be offered without question. The staff seemed disinterested and were borderline rude when we tried to ask questions about the menu. Definitely not a welcoming vibe.

Overall, this place felt like a poorly-run gimmick. Between the dry burgers, strange condiments, sketchy review practices, and unpleasant service, I won’t be coming back and I wouldn’t recommend it to anyone...

When we entered from one entrance looking to sit down with a menu... we ended up walking through the entire venue unable to find a single clean table, which was sad considering the place had zero customers. 3 staff members hanging out at the counter.

So we ended up leaving and planned on going elsewhere, but my son wanted chips so we ended up coming back (really wish I didn't make that mistake... always trust your gut folks!).

Ordered a burger, grilled chicken burger bowl, and fries.

Food came out quickly which really showed. The burger was a flat oily mess, the salad looked like slop, but the real delight was the chips being covered in chilli flakes. Which wasent asked for, nor stated on the menu.

I asked the server (who later mentioned that he was the manager) - why is there chilli on our chips? His answer was - thats how we do it here. That is great and all, but who orders chips and expects anything other than salt. Chili is definitely something that you put on the menu. When we asked for some normal chips, he said he would refry them and it would take most of the chilli off LMAO! So i asked for a refund of the meal as this guy was clearly unable to manage a resturant or cook food. He refused. Sweet. Thats why your place has no customers. Could of been solved quite easily with simply replacing the chilli covered chips that we...

"Hey Babe, why did we stop coming to Hello Harry?" ... Oh Yeah -_-

My wife and I haven't had Hello Harry in years, so after a shop around DFO we decided to sit here with our baby and order some lunch.

Ordering - Easy enough, just get on the app and select what you want. Their entire shake and desert menu was disabled though, and you'll receive 5 emails from them immedietly after purchasing.

Delivery - Drinks came out within a minute of us ordering. Chips came in 5 minutes, burgers an additional 5 minutes.

Quality (Burgers) - Burgers were ok, they need to lay off the mustard because it overwhelms flavours like the Jam or Bacon.

Quality (Chips) - The Loaded Chips with brisket on it were the worst we've ever had. The chips were soggy and tasted as if they were straight out of a freezer, barely any cheese, spring onion or Bacon on them and the brisket was just placed on top, not mixed in. The brisket itself was dry and flavourless.

Atmosphere - Obnoxiously loud, so we sat outside, still the sudden change in music (or whoever had the AUX cord) and Volume decided to just amp things up every few minutes, startling our child.

Would we go here again? Nope, and probably not to any other Hello Harry joint. This review is here to...