Rice Paper Vietnamese Cuisine — Restaurant in Brisbane City

This is a very popular restaurant. I know my review won't affect anyone's decision; I just want to share my unfortunate experience so others won't make the same mistake and suffer from rude treatment.

On the evening of March 18, 2024, Monday, my family and I went for dinner. We wanted to have Prawn Vermicelli, which was listed as items 34 and 35 on the menu. I'm not Vietnamese and not very familiar with Vietnamese cuisine, but I simply wanted to know what "sugarcane Prawn" in item 34 meant, especially since item 34 was more expensive than item 35. I thought I might get more prawns. However, when the dish arrived, it was a bunch of things that looked like tofu.

I was worried they had brought the wrong dish, so I said, "Sorry, I think there's been a mistake with my order." Then, the waitress started to respond unhappily, "This is your order." I said, "But I ordered Prawn Vermicelli, I think it's tofu." Suddenly, she loudly snapped at me, "You ordered item 34, and that's correct!" It made me very uncomfortable, like being scolded by strict parents.

So, I replied, "Yes, but I expected to have prawns, and I didn't see any." She shouted at me again, as if I were foolish, "The prawns are inside!!!" While I was still stunned and didn't know how to respond, she just walked away...

I admit my ignorance of Vietnamese cuisine. I know my comment won't change anyone's mind about dining at this restaurant. I just hope my comment can save some customers like me who didn't understand the two dishes from being...

I don’t know where to start off, but this place is literally the worst place for takeaway food. I’ve been here quite a few times and I always liked their food even though the place wasn’t very ermmm hygienic. Today, I visited to get some takeaway food from here in a while. The lady told me that the food will take around 15minutes, so I revisited after around 15-20 minutes. Two of my orders were ready out of three. And the lady told me “just a minute”, which made me thought my food will be ready soon. But then, she changed her words saying that I have to wait another 10 minutes. As people know, rice papers get chewy and the noodle gets soggy as time passes. In total, my food was out there for more than 20-30 minutes because one of my dish was still not ready. The funny thing is that I ordered the same menu, one was ready in 10 minutes and another wasn’t ready till it hits 30 minutes. Also the people who are dining in got served before us when they actually ordered after me. We decided to cancel the one that didn’t come out as we didn’t want to eat cold and soggy food. While this was being done, the lady was very rude, not even a single “sorry” I heard, she should have told us the right time and discussed with kitchen if the time taking is extraordinary. Food by itself is not bad but you can definitely find places with better hygiene, better service and better waiting time. Hopefully the lady gets to learn how to talk...

I've been a regular customer here, and I'm truly disappointed. In the past, this Vietnamese noodle shop left me with nothing but good impressions, but what I witnessed today has completely changed my view. There are so many new staff members, and the management seems to be in chaos.

The middle - aged (oldest)man who seems to be the person in charge is like an old hand who's just going through the motions. His service is simply unbearable. He discriminates between customers. Two young people wanted to sit at an empty four - person table at the back because the front was crowded, but he refused them, citing some excuse. He then made them sit next to me. However, when two other customers, who looked like businessmen, came in later, he immediately let them take that four - person table.

This unfair service is really unacceptable! And because of this poor seat - arrangement, the customer sitting next to me and I had to keep borrowing tissues from each other, which was so inconvenient.

I'm really worried that this person will limit the shop's development. I hope the management can take this seriously and improve the service. It would be a shame if the delicious food here was overshadowed by such...