Victory Lane

I seldom provide reviews online but I think I’m obligated to share my experience from our dinner tonight. I’ll be in contact with the restaurant owner regarding this matter during the week.

Firstly, I would like to compliment our waiters for their service. I cannot fault them.

Secondly, the food is delicious. I had the eye fillet which melted in my mouth and the apple and macadamia crumble was very heartwarming for a chilly night.

Lastly, the ambience is fairly nice except for a female toilet which had a very pungent stench and at some point, the air in the restaurant was filled with cigarette smoke without an obvious source.

I’d have rated my experience fairly highly but it’s not until I witnessed what happened to my colleague.

My colleague and his guests happened to sit in the next table to me and my friends. He’s an elderly 70 year old man who offered to buy us drinks at the end of the night but we declined as we are driving and we are about to leave. The waiters brought the wine bottles around to our table but we declined to have any more drinks before they opened the bottles. Hence we advised my colleague to check his bill and make sure he hasn’t been charged for the drinks we declined.

What I witnessed next is the worst customer service and aggression in a restaurant. The manager attended to my colleague who asked for a refund of the drinks which were never served but yet as charged to his bill. The manager raised his voice at my colleague and said that wasn’t what was agreed. He claimed my colleague has asked for the drinks to be placed on his bill regardless when the manager has previously suggested to check if we would like to have the drinks. He abused my colleague by pointing at his head, raising his voice and telling him never to come to the restaurant again. The manager then took some bills out of a drawer, crumped them in his hands and handed to my colleague. Once again, pointing his finger at my colleague’s head, shouting at him and told him never to return.

All this in view of the two waiters who attended to our bills. The waiters apologized for the manager’s behaviour. When the manager walked passed me and my friends, he said fking ct.

My friends and I will never ever step foot into this restaurant ever again. It is disappointing that the good job the rest of the employees of the restaurant were doing was destroyed by their manager who should be a leader and role model in the business.

If you are this business’ owner, please contact me personally. If not, I’ll be in contact through your phone number in the coming week. Thank you.