Domino's Pizza Broken Hill — Restaurant in Broken Hill

Burnt Pizza and Rude manager I ordered Pizza for delivery about 2 weeks ago. It was one of the meal deals so 2 medium pizzas and 2 sides (chicken bites and a bottle of soft drink). The Pizza took over an hour to arrive and when it did it was burnt to a crisp. I rang the store to see if I could get it remade, I even offered to go pick up the pizzas so I wouldn't be waiting so long for the replacements. The manager said that their oven was broken and that any replacements would be just as bad. She said the only thing she could do was offer a refund. She got me to text them a picture of the pizza and sent the delivery driver back to pick up the food which we gave back to them. This was a disappointing response but would have been fine if that's where it ended. About 20 minutes after the driver picked up all of the food I got another phone call from the store. It was the same manager giving out to me because we had eaten a couple of the chicken bites side. She said that I had lied to her, broken Australian law by obtaining a refund under false pretences and that we are now blacklisted from ever ordering Dominos again. Bear in mind that at no time during the first phone call had she asked if we had eaten any of the food and offering the refund was her suggestion. When I attempted to respond she hung up on me while I was talking which I think is the height of rudeness. The following day I rang the store to speak to the Store Manager or Owner about this but found it very hard to get in contact with them. Eventually after 5 days, 4 phone calls and 2 requests to have them contact me when it's convenient for them I eventually got talking to the Store Manager. I explained what had happened and he did say that was awful and confirmed that being blacklisted was a lie, the manager doesn't have the power to do that. I requested an apology and he said he would look into it and get back to me. That was over a week ago so I guess that's not happening either. Nothing much more I can do except tell...

The pictures are the thin n crispy margarita pizza we ordered tonight. It’s burnt and got pineapple on it. The chicken tenders were small and dry, the peri peri chicken pizza barely had any chicken. TBH, this’s not the first time we order thin n crispy pizza from the store but the lady on phone told us it is supposed to be like that because it is “thin and crispy”. She also told us we need to keep the pizza as is if we wanna replace it even we didn’t request a replacement. The lady was pretty rude and said she could see my partner’s account only ordered twice from the store. But if you could look up my name in your system, you should be able to see we have ordered plenty of times. We don’t want to replace the pizzas because we were so hungry and inhaled them. We just want a sincere apology for the money we spent on these burnt and low quality pizzas, and now also the attitude and rudeness from the lady who...

One staff was rude, ignorant and hard to communicate with due to HIS inability to speak/ understand sufficient English.

I initially tried to make a phone order. But couldn't because he was getting frustrated with his lack of understanding of the English language. Ultimately he just hung the phone up! 🤬🤬

So we then visited the store, and were suprisingly served by the same person. After a short but energy draining conversation with him. We managed to place an order..

HE then served us a extremely burnt garlic bread. I felt this was his failed attempt at seeking some sort of revenge for his frustration.. I made them replace it immediately. And we will never return to this place EVER!

THANK YOU AND YOUR...