Chaffic Belmont — Restaurant in Cloverdale

FALSE ADVERTISING and poor customer service!!! They had signs up that if you buy 3 large drinks, you get a free Christmas mug so obviously we were more enticed to buy 3 large drinks (convinced my brother to get one). Only after paying for the drinks did they say that we couldn’t get the mug because they had run out.

So I asked them if they could write it on our receipt and we could come back and get the mug once they’re back in stock as we really wanted the mug for my daughter. The girl said no, but I stood my ground and said you should’ve written OUT OF STOCK on the signs or taken them down otherwise it’s considered false advertising. So she called her boss and to my surprise, her boss even said no. She took the signs down before I could take a photo of them but I managed to get a photo of it still advertised on their POS system screen.

Honestly, for a mug that probably costs $2 you’ve lost a loyal and returning customer. I will definitely be spreading the word to all my colleagues because we all work nearby and come here/order from UberEats all the time! Extremely disappointed and will not be...

Fast service if no queue. The girls are polite and helpful, serve with smiles. Menu doesn't show which drinks can or can't have options for the size, sugar level or ice level. But, will be told and asked if having options.

Original Tofu Milk Tea, with lite sugar and less ice: tasty, this sweet level is ok. Jasmine Tofu Milk Tea, $6.1: have very strong aroma of Jasmine Tea.

Friuty Kicks only have sugar level options. Fairy Peach with Yoghurt Milk Cup $ 7.2: Tasty. Coconut Mango 椰芒甘露: not heavy flavor of Mango. Have bitterness of ? Grapefruit pulp. Strawberry Yoghurt, $6.2: can choose sugar level. Nothing special. Peachy Pineapple Punch, $6.8: large size only. Can choose sugar level and ice level. There's some Pomelo pulp, I think. Have some peach tea flavor. Not very strong...

Ordered a no ice , brown sugar mochi from the app. ( It shud come with the mochi and sago) Went home and found out its a FULL ice and no sago topping. Called the shop, the staff told me to just re-order and pay again.

What the hell service is that?

______________responding to the owner 27/02/2022.

(Thanks for the owner of the Chaffic Belmont branch response promptly to the issue , I am very satisfying with the outcome. Re-review from 1 to 5 stars .

The new staffs and trainees should pay closer attention to learn/attention to details more. Also to learn problem solving or notifying the management for any customer issues on the spot. Dont leave it hanging , you may not get the blame, but your shop owner is. Put yourself in the owner's point of view. )...