Heritage Resort Shark Bay — Restaurant in Denham

I read a lot of reviews. So we decided to stay here based on the promo and the 4 star rating. No way is this 4 star. We were in room 11 with a king bed and ocean view. The room was big and roomy. There was a king bed but it was oh so uncomfortable. The wifi was spasmodic. As for the door onto the tiny verandah you could hardly open it and it was a challenge to lock it too. There was no insect screen on the door so leaving it open for fresh air and no bugs was not an option. The balcony was real small. Parking was plentiful. The shelf in the bathroom fell off. The toilet had only 1 half flush function. The other side didn’t work. The shower was good though and there was a mini bar. We dined at the restaurant and wow was that different. We had 3 drinks each and they were the same but each time we were charged a different price - only found out about this when I checked my payment record. As for the food we had entrees of calamari- really nice and cheesy garlic bread - nice and tasty and lots of pieces. Our entrees had just arrived and our mains arrived 2 minutes later - sorry kitchen made a mistake we were told. Our mains were chicken Caesar salad. What a joke of a meal. In reality the mains were inedible. The biggest panko bread crumbed piece of chicken that had been cooked to death and was tasteless and we really needed a saw to cut it. There was 4 croutons and a smattering of cut lettuce. We found a small amount of Caesar dressing in a corner and this meal was also served with chips. We had paid for a cooked breakfast when we booked on line some time earlier but had to wait until 8am to get this as the chef didn’t start until 8am. We had poached eggs and bacon. Probably the best meal we had there. This place is old and really need some serious spending on it to...

I read a lot of reviews. So we decided to stay here based on the promo and the 4 star rating. No way is this 4 star. We were in room 11 with a king bed and ocean view. The room was big and roomy. There was a king bed but it was oh so uncomfortable. The wifi was spasmodic. As for the door onto the tiny verandah you could hardly open it and it was a challenge to lock it too. There was no insect screen on the door so leaving it open for fresh air and no bugs was not an option. The balcony was real small. Parking was plentiful. The shelf in the bathroom fell off. The toilet had only 1 half flush function. The other side didn’t work. The shower was good though and there was a mini bar. We dined at the restaurant and wow was that different. We had 3 drinks each and they were the same but each time we were charged a different price - only found out about this when I checked my payment record. As for the food we had entrees of calamari- really nice and cheesy garlic bread - nice and tasty and lots of pieces. Our entrees had just arrived and our mains arrived 2 minutes later - sorry kitchen made a mistake we were told. Our mains were chicken Caesar salad. What a joke of a meal. In reality the mains were inedible. The biggest panko bread crumbed piece of chicken that had been cooked to death and was tasteless and we really needed a saw to cut it. There was 4 croutons and a smattering of cut lettuce. We found a small amount of Caesar dressing in a corner and this meal was also served with chips. We had paid for a cooked breakfast when we booked on line some time earlier but had to wait until 8am to get this as the chef didn’t start until 8am. We had poached eggs and bacon. Probably the best meal we had there. This place is old and really need some serious spending on it to...

Arrived late afternoon so dropped bags in and went straight out. Came back just before 6pm for dinner. Reception closed so unable to mention disappointment with room (bathroom not very clean, fridge door all rusty). At 9pm pulled bedding beck to find what looked like blood spots on sheets. Mattress protector had what appeared to be an insect. I called the after hours number but rang out 3 times before someone answered. Man said he would come and look. 5mins later there was a pounding on my door. Upon opening the door there was a man in shorts and t shirt. He didn't introduce himself so I asked if he was from management. His answer yes you just rang me...he checked out the bed and assured me it was not an insect and that they have regular inspections but the sheets were just old. He asked me what I wanted and I answered at the least clean linen. He left and came back with clean linen and began stripping the bed. He then offered that there may be one spare room, it was on a twin but an upgraded one with better quality linen etc. He left again and came back with a key for me to inspect the room. It had obviously been upgraded and was much cleaner so I accepted. He helped me move my luggage and left. Next morning after a breakfast debacle (what hotel doesn't start breakfast service before 7.30am) I checked out but had to explain to girl on Reception what had happened as I needed to access the original room to pick up my phone charger which was left behind. I asked why I was not given a choice of roms when I called to book, her answer...I didn't do the booking. Definitely not 4 star standard and lacking in professionalism....