Always been a favourite place to enjoy a meal. However I was disappointed tonight with my main but more disappointed in how it was handled. The questions fired back at me on why I couldn’t eat it shocked me. I’ve worked in kitchens as wait staff and kitchen hand and if a customer returns a plate with food left on it and says they didn’t enjoy it and the reason was validated then without hesitation the customer should be compensated. First I had to wait for management to come and see me as kitchen staff aren’t allowed to make any calls, i then watched kitchen staff playing with the steak. I had asked for medium well and received medium rare and although i didn't mind it was the fact i couldn't cut through most of it. I ate 3 or 4 small squares from the middle. For staff to treat you with no empathy or take any blame for it is what grinded my gears. The manager didn't even take the time to acknowledge my complaint let alone apologise. I was told all they could do was take 10% off. I eat out all the time and have never been treated like that with a meal that I couldn’t eat. Not...
Read moreWhat an extreme disappointment :( My husband chose the $40 seafood platter . 6 cocktail prawns suspend of a bowl of thin tasteless seafood sauce , a piece of prepackaged battered barramundi a small handful of over cooked crumbed seafood package again and a scattering of chips with a small bowl of chopped up salad . I myself chose the Irish Stew , and to be honest Pattie himself would be disgusted. It was presented with a small spoonful of lumpy potato hidden under a warm roll. As for the stew it was undercooked as the root vegetables were hard and inedible . Not to mention we was in a quite booth section, when another loud and rough group was seated near us and we was entertained with vulgarity our entire meal. There was quite a lot of spare tables in the main areas they could have been seated but the waitress selected us to enjoy their company. All in all easy to say I will never be returning to a once reasonable establishment. I would not even rate them...
Read moreEhhhh not upset just disappointed, first of all got a proper Guinness so that was good. Other beer options were below average. Food was pretty poor, mate for the chorizo past which seemed to have more seafood in it than my seafood platter. Seafood skewer that had most of the options of actual seafood on it which had a single prawn, a small chunk of cooked salmon and a scollop. Like when I see “prawns” as a plural written out I expect more than a single prawn. Garden salad looked like it was a small handful from a Wolloes mixed bag of greens with a single cherry tomato cut in half and placed ontop. The seafood cake was the only thing I left and just not pleasant... it’s a shame seems like a cool place but I would not eat here again in a hurry. The burgers and schnitzel looked good and I probably ordered the wrong thing but if you don’t make something well take it off your menu so others don’t fall into the same...
Read more