McDonald's Woden Westfield — Restaurant in District of Woden Valley

I was terribly disappointed, disgusted, and insulted by this institution.

It was a 30+ degree day, and I had walked into this McDonald's for a free water. The staff member scowled at me and didn't add ice to my drink. Her hair was falling out of her ponytail and I was worried I would get hair in my soft serve. When I asked, politely, if she could add ice to my drink, she looked at me as if I had just told her I'd sacrificed her entire family in an ancient Egyptian ritual. I can only imagine how devastating this must be to tradies. I can not imagine working 5+ hours on a 30+ degree day, with heavy machinery and protective clothing, only for the employees to not add ice to my drink.

Additionally, on a separate day, I ordered a $5 medium Raspberry Fanta. I waited over 15 minutes for a single drink, seeing other people get served before me (who ordered after), and when I finally got my drink it was underfilled by around 1.5 inches. I did not pay 5 WHOLE DOLLARS for an underfilled drink. The employee also scowled at me when she handed me my drink, making me feel unwelcome and unappreciated.

The ordering kiosks are never stocked with receipt paper, leaving to me needing to remember my number the whole time I am waiting. Additionally, the tables surrounding the institution (which I believe are the responsibility of the staff to clean) are oftentimes sticky, and dirty. This is disgusting. Additionally, my friend that works there reported seeing a rat in the kitchen.

They are always drastically understaffed. Maybe they should hire more reliable and presentable employees. Oftentimes the staff look scruffy, leaving my concerned as to whether or not the food is safe to consume. I have, on multiple occasions, seen staff handling my soft serve cones with ungloved fingers. It made me uncomfortable and I don't think this is acceptable for a place that is serving food.

I am concerned about the integrity of my food. I come here for food that will make me long-term sick, not short-term sick. Shaking my head....

Woden has to be the absolute WORST McDonalds we have ever been to ' warning stay clear'. I will drive to weston or erindale instead for sure no matter how hungry!

We ordered 2 burgers from the 'create your own' menu. Well to start the machine didn't issue a number or receipt. Next the wait was lengthy despite ours being the only order except for a happy meal and drink. Waiting, waiting watching the less than efficient staff and the clock. Still waiting a guy wanders slowly from the back talks to one of the girls who tells us there is no spinach left. ok lettuce instead and wait another 8 minutes (on top of 20). Finally 2 boxes arrive BUT no chips (we paid extra for the meal upgrade) ! The girl shrugs her shoulders with a blank look and suggests they are in the box. NO THERE NOT! Gives a bag from warmer ('as this will be quicker, sorry for the wait - quote'). Ok just hungry for gods sake. Well didn't stop there - the chips were stone cold and limp! The burger missed ordered ingredients and it was also COLD and pretty tasteless. All in all an appalling meal that cost us $30!!! Would have been better and cheaper at any of the other food outlets. DON'T choose to eat here you will definitely...

AVOID !!! All Maccas stores employ young teenagers but the ones here are DANGEROUS. I ordered here a few weeks ago - a toastie without cheese due to an allergy and made that very clear. They first gave me one with cheese - honest mistake, and when I asked for it to be remade, they made me wait. Trusting that it was safe, I ate it and then suffered an allergic reaction. Only afterward did I open the toastie and realise they had just scraped off the cheese instead of remaking it. When my partner confronted the staff about it, they just laughed it off. This isn’t just a simple mistake; it’s outright dangerous. Staff need urgent training on how to handle allergen-free orders seriously to avoid putting...