Hungry Jack's Burgers Robina — Restaurant in Gold Coast City

I recently visited Hungry Jack’s Robina and was absolutely blown away by the entire experience. From the moment I walked in, the atmosphere felt welcoming and clean — a great balance of fast food energy with a surprisingly relaxed vibe. It’s clear this location takes pride in keeping things in top shape.

The food? Incredible. Freshly made burgers that actually look like the ads, crispy golden fries, and the flame-grilled flavour you can’t beat. My order came out quickly, hot, and perfectly prepared — no missing items or soggy chips in sight. Everything tasted spot on.

But the real highlight of my visit was the exceptional customer service, especially from an employee named Bailey. Bailey went above and beyond — friendly, efficient, and genuinely cared about making sure customers had a great experience. Whether it was helping families with orders or just checking in with a smile, Bailey brought a level of professionalism and warmth that you rarely see in fast food. It's people like Bailey who turn a quick bite into a memorable visit.

Overall, Hungry Jack’s Robina is doing everything right — top-tier food, an inviting atmosphere, and staff that clearly go the extra mile. I’ll definitely be coming back, and I highly recommend it to anyone...

Twice we have now been here and they have got our online orders completely wrong - ridiculous! I don’t eat meat and they gave my husband a meat burger on pick up and some bacon burger he didn’t order either so he has had to drive all the way back else I won’t even be able to eat. Do we need to check the bag every single time we go there as they can’t be trusted? What’s the point? How hard is it to get an online order actually right? We went there when it first opened and they got it wrong and months later it has happened again. Mermaid waters had never once stuffed up our orders! Now we will drive the extra few kms just to go there. The manager should be ashamed their staff must need more training or better...

Drive thru service was average at best had to repeat order about 4 times before they got it right. Drove up and paid. I was the only one in the drive thru lane bear in mind this is 7:20am so you would expect fast service. No I paid and was immediately told to pull into the waiting bay. It’s all well and good wanting a good KPI on paper but when your customer satisfaction is 0 then it’s all worthless. 10 minutes later I receive my food after seeing not one but 2 other cars arrive and leave before me. Exceptionally terrible service, I hate to see the future of this store as it’s still fairly new and if this is the benchmark this store is in...