Merlo Coffee Cafe | Southport — Restaurant in Gold Coast City

Since my last review, I’ve noticed a significant improvement in both the quality of the coffee and the level of service – particularly from the baristas, and especially Josh. On a recent visit, I ordered a Flat White which unfortunately tasted quite bitter. Josh promptly prepared another coffee using a different bean and, to my surprise, also offered me a card for a complimentary coffee on my next visit. This gesture went above and beyond, as he had already remade my drink. That is truly five-star customer service.

Disappointing! (old review 3 years ago) For years I have been enjoying a coffee here at Merlo Ferry Rd Market. In the recent months I have noticed a large amount of staff turnover and the use of young staff that are not qualified baristas. Thus the coffee quality and make has taken a toll. The coffee quantity in a a small latte seems to differ, the milk froth heat and density varies every time and I never see them tapping the milk. Two people trying to make a coffee at the same time is a recipe for disaster. The milk is left in a few pots on the counter and re-used at different times i.e. re-frothed etc.... I reckon if the owners read this they will do something about it as they will want to keep the Merlo...

Forget about these expensive & overrated rubbish brands like Lavazza, Vittoria & Campos. Once you try Merlo, you'll never go back to these brands. I strongly recommend the Merlo Colombia, Zuri, Forza & Brazil RFA & Ariba. This coffee tastes as good as it's lovely aroma & it's packed fresh in an air tight pack & delivered to your door. The coffee has a fantastic aroma, Crema & most importantly taste. It tastes as if it came out freshly from the roasting Vats. Locally roasted in Queensland. Why pay $60 for rubbish coffee like Victoria Brazil Rex, when you can buy Merlo for only $55 & delivered to your door. If you think of it you pay $44 for Vittoria in the supermarket. Merlo is the best coffee out there. I won't buy Vittoria Brazil rex even if they paid me money. Max you should pay for Vittoria coffee is $20 a kilo.

Avoid the following Brands: Vittoria Brazil Rex Lavatzza Toby's Estate Aurora coffee Grinders Moccono Lazzio Brasilero Primo Harris Goliath coffee

These are the good coffee brands in order: Merlo coffee Clean skin coffee Destefano coffee Segafredo...

EDIT - the team reached out to me and offered a replacement coffee next time I'm in town. Which we will take them up on in May when next in the area. Will save judgement for after I taste the next one. If you are after a nice single origin like an Ethiopian Yirgacheffe don't come here. I drink either espresso or long blacks and I've had this variety of coffee from a dozen different roasters and this was the worst coffee I've had since having no other choice but to drink the hotel filter coffee in Vientiane Laos. They should be ashamed of the way this coffee was made. We took one sip and told the staff member to throw it away as it was over extracted and tasted burnt. He apologise that it wasn't to our standard but no offer...