Subway Burleigh Waters — Restaurant in Gold Coast City

This is the worst Subway i have ever been to! 1 Star is too much for this level of Customer Service and Quality i received! It was Atrocious!

I work locally and my mates at work tell me to never go there because the service quality is so poor and i now know why. I got the 2 wraps for $10 like i always do with my girlfriend. I was being serviced by this Brazilian lady who did not listen to a single thing i said while ordering. I had to repeat myself twice with everything and i am not exaggerating this one bit. When telling her the meats, cheese and sauce i had to repeat myself 3 times and correct her on putting the wrong things on the wrong wrap. I ask for a little bit of Onion she puts a whole handful, She did this with both wraps. I had to ask her to take some off there was that much. Same with the capsicum. I ask for a Line of Sauce (because i hate the usual 3 lines and having mouthfulls of sauce) and she puts 3 lines on. I asked for a Touch of Pepper on my girlfriends wrap and she put 5 shakes on. My girlfriend later said while we are eating that all she can taste is ranch and pepper. After repeating myself over and over just like the Tradie who was being served before me. We finished up, she wrapped them up and i didnt get to ask for Avocado on my girlfriends and bacon on mine because I was that busy correcting her ever single step. I paid and we sat out side. We opened them up and both of the wraps flopped open because they were wrapped poorly, plus mine was ripped half way through. The girlfriend was upset but didnt want to wait but i took mine in. Took it to the counter and showed it the the lady who im guessing was the Manager/Supervisor (because she was standing lent up against the wall, who looked around my age, 18) she asked what was up, i showed her and said that it flopped open as soon as i unwrapped it and it had also been torn half way through because the girl wrapped it poorly. She took it looked at it weirdly, while one of the other girls went to heat up some more Chicken Teriyaki to make a fresh wrap and the girl i gave the wrap to said not to do that. So in the end they flopped the mess that was in the broken wrap onto a new one, mushed it into place, wrapped it up and said 'there you go'. So i walked out, sat down and again it was wrapped poorly and flopped open again. Because i was already very pissed off i just wrapped it up myself and ate it. While we were eating we over heard 2 gentleman who walked out complaining loudly about the same issues, the lady not listening and messing up there orders.

This is the worse meal i have ever had at any Subway. There has been 1 lady at the Nerang store who actually listened to my order and made the wrap accordingly.

Subway needs to lift the game in training, preparation, employee selection and how they handle mistakes made because this was F*^×ing...

This Big moustache guy needs to go ASAP. Absolutely ridiculous! Who the hell forced you to work here?

zero customer service Working on Slow mo No hi No by No smile Attitude sky high, it’s not even attitude it’s called being rude No Thank You Use same gloves for the veg and meat Take money and give change.

I would never give the 1 ⭐️ rating as I also own business and understand sometimes we can be going through rough/busy day. But no, we were the only customers.

I have never fired anyone just because I believe in giving opportunities and time for learning but this guy would have been first on my list to be fired if we would have been working...

Please change the closing time on the sign from 9:00PM to 8:25PM if that's the time your staff decide to close. Two occasions we've been there half an hour before closing time and they've had no bread and turned off all of the appliances and been advised by your staff to go to McDonald's instead. This is extremely unprofessionral and our time has been wasted twice now. We will never be returning. At least the surrounding fast food restaurants are getting our money instead of Subway Treetops. A bunch of time wasters. Feel free to contact me if managers even care to chase up...