The Coffee Club - Goulburn Square — Restaurant in Goulburn

My pregnant wife sat at your store while she waited for our car’s service to be done. Pregnancy has not been easy, she has been getting overwhelmed and over stimulated in crowds lately so simply wanted some place to sit for a while and enjoy morning tea. A staff member informed her that she was not allowed to sit for longer than an hour and half and had to move on. There was no one else in the store so she wasn’t taking up a table someone else could have used, my wife was then forced to wander the mall instead. I’d like to say this is the first time but when we were there together at the start of the year, where a staff member waited until I left the table to bully my wife into leaving the once again empty store. Disappointing customer service and experience we will not be...

April 2025: The staff were friendly and had good communication. One staff member came over and asked me about my preferences for the pot of tea after I ordered using the QR code to order to the table.

The eggs benny was great and my daughter enjoyed her decaf coffee. The decaf option didn't come up when ordering but I left a note and the ladies sorted it out with no issues at all.

It's fairly dark in parts of the cafe but some people might like that. There are seats further into the light but no windows. The plush chairs were comfy!

May 2025: The staff member was patient and helpful, made my drink perfectly (hot, not too sweet - as requested, great foam ratio), and brought everything out super quickly. The space is cosy...

Ordered a simple, Flat white Scrambled eggs and soft bacon (informed them that I’d had a tooth out and please insure the bacon is soft, not hard) I got, Fried eggs (very over done) Bacon that was so hard I needed a chainsaw to get through it. My order was obviously sat somewhere and forgotten about because when I finally got it, it was very cold, almost like it had been sitting in the fridge. I had mentioned this to staff but it was brushed off with a “oh sorry about that” I think this coffee club needs staff who can cook after all, it’s the customer who is paying and expects food that you can at least cut or...