KFC Goulburn — Restaurant in Goulburn

Would have to honestly be the WORST KFC in NSW and that's saying something! Had the misfortune of accompanying my daughter to this place on 23 November '24 as she ordered almost $74 worth of food at drive-thru. The girl taking the order told her that everything she was ordering..."we don't do that anymore". My daughter's answer was, "but we just checked the app before we came here and it says you do have it". Silence from the girl, then..."oh yeah we can do it" in barely legible speech. Finally got to the window to pay and after my daughter asked for a bag or tray for the drinks, the girl then rolled her eyes, didn't answer and then practically pushed the paper bag out the window. I suggested asking for the manager as we weren't sure if the order was going to be correct when we received it, but my daughter said, she'd just have to sit there and check each item before leaving.... even if it meant unfortunately holding up cars behind us. Somebody different handed the rest of the order through the window and we, as quickly as possible started checking.... noticing the sauces she'd ordered weren't there either. One item was marked incorrectly on the wrapper so my daughter looked up and asked politely if this was a different burger to what had been ordered and could she receive the sauces she'd asked for? Suddenly, an older woman rushed at the window and said..."it's the right one , that's the way we do it". My daughter then apologised & said we weren't sure as it was completely different to the website, but "thanks, can we have the sauces"? She then asked, "are you the manager"? The woman said "yes" and my daughter asked her to "have a word with your staff about how they treat customers" & relayed the dramas of ordering. The manager replied, "she's very tired, she had school formal last night". No apologies, just that. We both laughed and my daughter said it was no excuse for bad behaviour or Customer service, as we all get tired....but didn't get a chance to say anything else as the "manager" , actually SLAMMED THE WINDOW in her face! Can honestly say that it was THE WORST, MOST DISGRACEFUL BEHAVIOUR FROM ANYONE IN Management or otherwise, that either of us have ever witnessed.... especially after wasting nearly $74 on sub-par, cold chicken and burgers. NEVER AGAIN KFC GOULBURN and we will take it up with Head...

No Consistency! Chicken is either burnt or partly raw. and nearly always really oily. Staff are great, but if the food is awful, the whole thing falls down!

20/03/2022 After our last order fiasco at KFC Auburn Street, Goulburn, where we waited 2 hours for our food to be delivered by Menulog, (who said on their tracking app that it had been delivered within 20 minutes of placing the order), (this problem was rectified by Courtney the manager, who replaced the entire meal, so I could drive in and pick it up), our latest nightmare at this store take the cake. Drive through was basically empty no rush, place our order quite clearly; 1 x Zinger Stacker box + Pepsi 1 x Zinger Fillet Burger Box + Sunkist 1 x Regular Chips Not a huge ask in a basically empty store. What we got was the Stacker box lge chips and drink in 1 box, 2 fillets + potato and gravy and lge chips+ drink in the other box and NO regular chips.

Took it all back to the manager,( all of maybe 16 or 17 years old), and demanded the entire meal, as it was now all cold, be replaced. I actually paid for the regular chips, as the child taking orders in drive through hadn’t even added them to the order. What I discovered when I got home was the manager had replaced the entire order with exactly the same as the original error order, AND STILL NO ZINGER BURGER! HOW HARD CAN IT BE TO GET IT RIGHT IN AN EMPTY (AT THE TIME) STORE, AND THEN SCREW IT UP A SECOND TIME?

Hope their head office gets this, and stirs them up! The manager at the time needs to be demoted at the very least, and RETRAINED! Not...

Went in to this KFC just to have a break and ordered a small snack and a juice, when I went to sit down at the table , it was dirty , it had food scraps on the table, and the seat was sticky, I went to get up after my snack and the floor was so slippery that I fell over when I went to get up from the seat also the table moved when I tried to stop myself from falling by holding on to the table, 2 ladies (customers) tried to help me up , but the floor was so slippery I could not get a grip , so had to hold on to a near by marble bench to help myself. No one notified the staff even though there were a lot of young people in the shop. I had to go up to the staff member still serving and say excuse me but I have just fallen over due to your floors being slippery and would like to report it. Then He stated he would get the Manager to come and see me to do a report. The Manager stated he has never done this before and the security camera will give all the evidence !! Oh and did say he will ring me tomorrow to see if I'm ok. had a interview form and a clip board , asked for my name number and email address, Did follow protocol and ask if I was alright and did I need an ambulance . All I can say is if you have this many staff working at one time surely you can allocate someone to do some mopping and clean the tables. To prevent further accidents like this happening in the future . I would not recommend this KFC due to the cleanliness of the shop and the staff's Attitude . Although the...