Hungry Jack's Burgers Morayfield — Restaurant in Greater Brisbane

Rude and poor service is how I would sum up my experience at HJ Morayfield. The service machine was not working very well. The service from the staff was slow because they are more interested in food delivery, then the people actually standing in the store. When we finally got our order, there was coke splashed all up the sides of the cups. When I asked for a napkin to clean them, the reply I got from the girl behind the counter was “yeah, I’m getting them”. After I cleaned our cups myself I did leave the napkin on their counter, but to one side. Some male asked me if I wanted to throw it in the bin, to which I replied no. This clearly was not what he wanted to l hear and I was then referred to as disgusting. When I went to explain that I only used the napkins to clean the cups. The staff member behind the counter refused to let me talk and just keep saying in a loud voice how disgusting I was and when I turned away, I gave him the evil eye. Not sure how he saw my look, if I turned away. When I asked for the manger, he informed me that he was in fact the manager. I have no idea if that is correct, because A) he certainly did not act like a professional and b) he had no form of identification on. To the so call manager of HJ Morayfield, I am many things to many people. One of those things is certainly not disgusting and after seeing your appearance, I would say my hygiene and cleanliness standards are a lot higher then yours. I also see that you are over the top, a complete loud mouth, rude and insulting to customers and don’t listen to a word people say. I am sure that in your own little mind this is ok, but in the real world and the hospitality industry, I doubt it will serve well. If you can’t speak to customer like a personal person, then maybe you are better off working back of house, instead using front of house as your dramatic stage. To the HJ food chain, if that is the way your managers act, then you certainly need to up your training. Referring to a paying customer as disgusting, when all they did was clean up your staff mess, is unprofessional in so many ways. Is that really the way you treat people who have just spent over $50.00 on food. In future when my family feel like take away, HJ’s is one that will not be...

The service we received tonight in the drive thru was below poor. We were sitting at the first window waiting, no one around, no sign, and we couldn’t see anyone at the first window either. After a couple minutes waiting, we took the chance to move up when another car approached behind us. Waiting at the second window, staff looking miserable, waiting for another few minutes for our 3 sundaes. Teen worker approached, no greeting, definitely no smile, mumbled our order and we paid. The teen then handed us our sundaes no words spoken, no offer of a tray, and we had to ask for spoons in which the boy proceeded to pick them up with no gloves, and no concern for hygiene after touching the register and eftpos machine, he then handed them over with no words and then slammed the window shut. My husband shook his head appalled at the poor service and a little stunned, while I made a comment “shouldn’t they be wearing gloves? We can’t eat from those spoons”. The young worker glared at us as we started to drive away from the window when my son in the back seat announced “he just flipped you the double bird!”

I can 100% understand being rushed, short staffed and under the pump however it doesn’t take much to smile and give good service as let’s face it, it’s a requirement of working in a customer facing role. We were not rude in any way, and being we both have had long running retail management careers in the past we do understand it can be so tough! However a smile, greeting and a quick apology for the wait, even an explanation “sorry short staffed tonight I have to serve from this window and take the orders” goes along way. Even saying when we ordered “ please drive to the second window tonight, the first one isn’t manned” would have cleared a lot of confusion.

This Hungry Jacks has gone down hill so badly but we have given it many chances in the past, but we won’t be back again. The manager needs to have a word to that teen, and hold some customer service expectation training sessions...

I can't believe what I've witnessed tonight. Whilst on holidays at Moray field hungry jacks on Monday the 20th of November 2017' at approx 635pm when a young boy entered the store From what I heard he's an employee and I watched as management and a team leader attacked the boy about starting 15 mins before his shift . the boy said I start at 7 pm.

they were very vocal, yelling at him. he was clearly embarrassed looking at the customers as one crew member was yelling at the top of her lungs " I was calling you two hours ago".

I came here for dinner not to watch staff attack a boy who just entered his work environment, I'm disgusted by their behaviour and how they were be littling a young employee.

At approx 6. 48pm the manager approached the boy and said you have 20 mins to eat. She said it out loud. At 7.01pm I heard her yelling at the boy, that she's giving him a written warning for still eating. She was swearing at the boy. I could hear it from front. I couldn't believe it. That's why I'm writing this as this is not right. She gave him time to eat and before the time was over was giving him a written warning.

No one backed this boy up as the manager questioned a boy at the front and he said she'd already given him time to eat, which was not true. It's as though he was scared to say what he'd heard.

I'm deeply disturbed by the treatment of this staff member. I felt very upset after observing that. Hungry jacks, it's 2017, your young employees aren't your slaves, show some respect not only for your employees but also for the customers who have to observe this whilst in your store. I feel for this young man for being deceived like that by someone you've put in charge of these young employees. Shame to that female manager for treating a...