DISAPPOINTED

I took my children and friend for dinner after a year of not going to the Feast when we used to go for dinner there quite regularly. I made an online reservation as I have a 1 year old and a 3 month old which I would need seating space for a pram but when paying I thought the price had jumped up a lot since a year and didn’t match up with the prices listed on their website!! When I got home I called them to confirm the prices and explained I paid just over $160 for one adult and 3 children as the 1 year old is free (or what I thought)..the lady (manager on that night) agreed I had been over charged and told me to come back in over the weekend to collect my refund. As the feast is in the other side of town I didn’t end up going until a week later when I was actually over that way of town. When I arrived I spoke to a different person who claims he knows absolutely nothing about my refund…he had me waiting and standing around for about 45 mins just for me to give him my details and to be told he would call in a week and I would have AGAIN come over this way to collect my refund. He was rude and arrogant- I was made to feel like I wasn’t entitled to MY OWN money back. 3 WEEKS LATER STILL NO PHONE CALL AND STILL NO REFUND. We also went for the 5pm sitting and they closed off the eating area 45 mins prior to that sitting time to be finished - so if you are expecting to get your moneys worth and ripped off I suggest going to the second sitting so your children are not denied food their mother paid for and have a night out ruined..and double check your bank account before leaving. An actual disappointment of an experience and wouldn’t recommend again to anyone.