Classic, long-running fast-food chain known for its burgers & fries.
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KFC Maylands
2.9
(505)
Blue Jasmine
4.7
(87)
Pizzeria Amore Mio
4.8
(630)
Rifos - Cafe | Restaurant | Pizzeria
4.3
(723)
$
UPDATE: AND IT'S A DOOZY. NO ONE RANG ME BACK AFTER I LEFT A MESSAGE ON THEIR ANSWERING MACHINE. RANG THEM UP TODAY AFTER NO RESPONSE. MANAGERESS TOOK MY MESSAGE AND SAID SHE'LL CALL ME BACK BUT DIDN'T. OVER AN HOUR LATER I RANG BACK AND THIS "LADY" ACCUSED ME OF BEING RUDE. SHE COULDN'T ANSWER MY QUERIES ABOUT HOW I WAS BEING RUDE. THE FIRST CALL WAS 4 MINUTES (LARGELY DUE TO HER PUTTING ME ON HOLD) AND THAT WAS AT 1743 HOURS, SHE SAID SHE'D CALL ME BACK BUT DIDN'T. MY SECOND CALL WAS AT 1900 HOURS (AS THEY DIDN'T CALL ME BACK). THAT CALL WAS ONE MINUTE LONG. I WAS CIVIL AND THE EMOTIONAL PERSON AT THE END OF THE PHONE ACCUSED ME OF BEING RUDE BUT COULDN'T EXPLAIN HOW I WAS. I HUNG UP.
HALF AN HOUR LATER I RECEIVED A CALL FROM THE POLICE!!! YES, THE POLICE! THEY WERE POLITE ENOUGH TELLING ME ABOUT THEIR COMPLAINT RECEIVED FROM MCDONALD'S MAYLANDS ABOUT ME HARRASSING THEM WITH PHONE CALLS. APPARENTLY MCDONALD'S CLASSIFIES 2 PHONE CALLS DUE TO THEIR POOR FOLLOW UP PROCEDURES AS "HARRASMENT". I STATED MY PIECE AND THE POLICE CONSIDERED IT RESOLVED.
WHAT ABSOLUTELY STUNS ME IS THAT THIS PIDDLING POORLY PERFORMING BURGER STORE (AND THERE ARE OTHER REVIEWS ON THE INTERNET ABOUT IT) HAS CHOSEN TO WASTE POLICE TIME AND RESOURCES OVER THIS AND BLATANTLY LIE. WHAT A JOKE THIS STORE IS. SHAME MAYLANDS MCDONALD'S. SHAME ON YOU.
How hard is it? 1.Q: How hard is it to get or train staff to speak properly without mumbling (despite several requests from the customer)?
A: For McDonald's Maylands it's TOO HARD!
Q: How hard is it for a second staff member to take an order down correctly?
A: For McDonald's Maylands it's TOO HARD!
3: Q: How hard is it for the mumbling drive in guy to look presentable and iron his shirt?
A: For McDonald's Maylands it's TOO HARD! (But hey, it's their store, not mine)
4.Q: How hard is it for the McDonald's Maylands shift manager to listen to a customer giving feedback?
A: For McDonald's Maylands shift manager it's TOO HARD!
Q: How hard is it for McDonald's Maylands to get an order correct?
A: For McDonald's Maylands it's TOO HARD! I asked for a Spicy Clubhouse Chicken burger and didn't get one.
Q: How hard is it for McDonald's Maylands to answer a telephone call or return a phone call (and yes they actually resorted to the tried and rusty, trusy line "Your call is important to us" as an afterthought).
A: For McDonald's Maylands it's TOO HARD!
HAVE YOU GUYS BEEN GETTING TRAINING IN CUSTOMER SERVICE EXCELLENCE FROM KFC MAYLANDS?...
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I would give a rating of 0 if I could, I was promised vouchers that I never received which were apparently posted multiple times and the last batch I apparently picked up from the store, even though I haven't been there for months! I normally use the app so they can see that I've been going to Northbridge or Morley.
They will give you cold food, the wrong drink (of lesser value than you paid), foreign objects in your drink, fries half full, soft drink not full, missing ingredients and items missing that you have paid for.
The burgers are atrocious, never hot. Quarter Pounders that are dripping with oil cause they haven't cleaned the grease trap. I generally have a McChicken and surprised I've never got food poisioning, nearly always not enough lettuce or sauce or if I get a Filet-O-Fish, missing cheese and again, not enough sauce!
Once there was a large group of high school thugs in the restaurant and a couple of them were vaping, the manager kept asking them to leave and they were just ignoring him and said they were using a Ventolin inhaler. The other customers, about five men were just sitting there like idiots watching the show. My male friend and I piped up and told them to get out as we saw them vaping, which they eventually did. Who expects a side order of unruly teenagers with their meal?
Now the store refuses to deal with me and they are refusing to give me the compensation that they promised.
The customer service is abysmal just like the food!
Oh and NOT 24 hours! Apparently it's too complex to amend here!
UPDATE!! 12 July 2023: Still wondering where my lunch went??
Friend ordered food and drinks from McDonald's Maylands, DoorDasher only turned up with the drinks, no food!
DoorDash has organised a refund, hopefully it doesn't take 18 days to refund like my last McDelivery order!
McDonalds Maylands landline has been busy since 1.33 pm and I have called 14 times!
Did the DoorDasher take my food or Maccas never gave him...
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I visited this McDonald’s on Sunday, January 26th (Australia Day), and had an extremely disappointing experience. I had to wait over 90 minutes for my order, which is completely unacceptable. The store was severely understaffed, and the cleanliness left much to be desired.
What frustrated me the most was the clear prioritization of online orders through Uber Eats and DoorDash over in-store customers. Despite a line of people stretching out the door, it seemed that online orders were given precedence, leaving those of us in-store waiting far longer than necessary.
To make matters worse, the staff appeared to be mucking around instead of working efficiently. One of the employees was distracting the two managers instead of helping to manage the chaos. Even customers in the store were audibly frustrated, asking the staff to hurry up.
After waiting one and a half hours, I asked to cancel my order and requested a refund, but the manager refused to process it. This is absolutely terrible customer service. I will be following up with my complaint directly with head office, as this experience was unacceptable on every level.
If the store cannot handle both in-store and online demand during peak times, they should consider temporarily pausing online orders to focus on clearing the in-store queue. Watching customers stand around for extended periods without updates or any sense of urgency from staff only added to the frustration.
To top it all off, when we finally got home, we realized that half of our order was missing and what we did receive was wrong. This was the final straw in what was already a terrible experience.
This location desperately needs to reassess its priorities, improve staff performance, and address its customer...
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