Agapi Restaurant - Melbourne — Restaurant in Melbourne

A major letdown

What a letdown! We booked a 7:30pm dinner for 9 people at Agapi 2 months prior, anticipating a busy Easter long weekend. We were hosting interstate visitors and wanted to make sure that we had a booking to suit football goers coming from the MCG. On the afternoon of the booking we were contacted by the restaurant & asked to come at 8pm instead due to a failed booking system.

We arrived just before 8pm but were told we needed to wait at least 20 minutes. With other groups also arriving and being asked to wait outside in the cold rain they then locked the door. A bit rough for our party that included an elderly woman and another on crutches with no immediate attempt from staff to come and let us know how much longer before our table would be ready. At this point, there were 2 other groups waiting to enter for their 7:30 pm booking. To leave, existing customers had to unlock the door on the way out & like for like numbered groups were selected to come in. At that point, we asked how much longer? The staff member was abrupt, dismissive and without apology in saying they have no idea. We will never go back to Agapi. Sometimes, things go wrong but communication, acknowledgment of the fault & an apology would have been appropriate in this instance. They could learn some...

We had a booking at 5pm and upon confirmation we’re advised we had to be out by 6:30pm. No problem. However, when we arrived we weren’t even greeted by staff, it seemed like us being there was a major inconvenience. A man, I’m assuming the owner came over and said abruptly ‘would you like saganki or dips to start with?’. Again, no greeting or acknowledgement of our presence. He was pushing us to order when we had only been there 2 minutes and we were the only people in the restaurant. We said we weren’t ready and he rolled his eyes and walked away. The ‘great’ service continues with a female member of staff who basically threw the plates and cutlery at us when re-setting the table for mains. Before finishing our entrees she started clearing our plates and then stood there watching and waited whilst my dad finished serving himself some food. As drink glasses were cleared we weren’t offered another. Food was dropped onto the table with no description. All four of us were extremely uncomfortable the whole time and never felt welcomed.

When I went to pay, I offered the owner my feedback on which he was defensive and unapologetic.

This would have to be the worst restaurant experience my family and I have ever received.

I would not recommend wasting your money or your...

We were a small group of Greek girls from Adelaide and wanted to share our experience with fellow travellers. The food there was pretty good, not very large Portions for what you’re paying, but couldn’t rly complain about the quality. The owner took care of us for the most part, but make sure you are stern with what you do and don’t want, otherwise you will have items you didn’t ask for brought to the table and added to your bill. In saying that, we felt very well taken care of by the owner, Thank you. The wait staff on the other hand were completely and utterly rude and condescending. As a waitress myself, I know good customer service and the girls here are not it. I am never EVER one to complain about customer service because I understand how hard it is, but the attitude from the staff, from calling up to order all the way down to asking for our bill, was unacceptable. Refusing to take our booking over the phone, eye rolls at our simple requests, cutting us off mid sentence, the daggers and the attitude was insane. Again, as a waitress myself I completely understand what it is like to work a busy, long shift, but this was crazy. I have not once complained about waitstaff like this, but this was...