Armanii's Unihill — Restaurant in Melbourne

We bought 1 Groupon voucher to have breakfast at Armanii's Caffe Cucina – Bundoora for 2 people. As indicated on the voucher that “Advance booking for Sat & Sun recommended”, we tried to book on the website as well as made several calls to the restaurant to book for either Sun 26.11.2017 or 03.12.2017. However, we failed to do so both ways as we were always advised that the weekend was fully booked. Ridiculously, when we arrived on Sun 03.12.2017 morning, the first thing the waiter did when he saw us was offering us a table for 2 people of our choice. After being told that we were going to use the voucher bought from Groupon, he changed his attitude straight away and told us that as we did not book in advance, we needed to go home and book so that we can come in next time. He kept giving us the reason that the restaurant will not serve to open people on weekend, so we wonder why he offered us a table when we just arrived??? That was clearly a DISCRIMINATION between people using Groupon vouchers and other non-Groupon users. In addition, if they don’t want customers using Groupon to come at the weekend, why didn’t they put on the ads that COMPULSORY BOOKING FOR SAT & SUN or NOT VALID ON SAT & SUN instead of RECOMMENDED. If we knew that they were unwilling to serve us at weekend, we would not have bought the voucher because we are not free on weekdays. On the other hands, we noticed that there were only 4-5 out of 20 tables occupied by customers that time, the other emptied tables had no signs of reservation or such, but he was unwilling to offer us just 1 table. That was really pissing us off. Such terrible customer service, disrespectful attitude and horrible customer retention will definitely ruin your business one day, believe me, dear the waiter who CLAIMED TO BE THE OWNER of the restaurant we talked to. We will definitely NOT come back to this disgusting restaurant anymore!!!

*Update 04.12.2017: After posted this feedback yesterday, today the above-mentioned waiter sent me a private message on facebook, stated that "Hey, before groupon return your money you have to delete your review. Otherwise I am not gonna authorise groupon to refund your money". Seriously, it is a SHAME to drive your customers away with disappointment and to threaten...

Bully and rude (bald) staff/owner! Just followed up an order that is supposed to be ready 10min ago and he said when I say 5min u wait 5 min! The guy may not be bald but with very short and thin hair. Mr Paul Regan how can u be so sure that no one from your workers had done this to me? Maybe that was you? Why would i waste my time trying to figure out how to leave a review for a very bad experience at your resto? Instead of being very apologetic and investigating whoever did this it sounded youre accusing me of lying just because i thought the guy was bald. Ive been to your resto a few times already to dine in with my family and friends and im also a door dasher. It happened when i picked up an order there for a customer so u cant tell me i may have been mistaken or lying. Will never bring my family and friends there again! Will always cancel order pick ups from your place! Extremely Rude and Poor...

Been here twice now, the first time ordered an open kebab, literally 1 piece of tomato no seasoning, and undercooked lamb.. I showed the staff who said they would cook another. I explained i wasn't happy with that and just wanted a refund to eat somewhere else.

They made a big fuss about it and tried bad attempt of intimidation.

I for what ever reason went back today after 4 months I thought I would try a wrap.

It cost $16 and took 15minutes to cook when there were only 5 ppl in the establishment that had all been served there food already.

What I got was pathetic, the bread seemed old and the amount was pitaful... it looked horrible an lumpy in the spots where they didnt bother to add anything.

Not sure if the chef was blind but I present my dog a better meal..

Not going back here again, and warn others unless they want overpriced lack luster food with service you would expect in the...