Bek Cafe Restaurant and Dessert Maribyrnong — Restaurant in Melbourne

Sunday 230 pm

This is not how you treat a customer and I am really upset of what happened.

I decided to have late lunch and some bingsu in Bek. I love their mango bingsu.

As we arrived at the Bek, My 4 yr old son wanted to use the toilet, he was a bit unsettled. The toilet was engaged so, my son went outside, his usual sitting place, as he loved looking at the pigeons. The person using the toilet went out, then I called my son to have a go, but then, there was already 2 customers ahead of him to use the toilet, he was unsettled and looking for his dad, who went to Aldi to do some grocery runs. A gray haired lady approach me saying that toilet is for customers only.

The lady wanted me to order first as there are 2 people in cue for toilet. I have an intention to place an order as I did not have lunch, I already have the menu in my hand and there was also 1 customer ahead of me in the counter.

My son was so unsettled, looking for his dad and toilet so I decided to call his dad and find a toilet in Aldi.

As we went outside ,in the car park this gray haired Lady ( not sure if she is staff or maybe the owner of Bek) called us and said toilet is for customers only, next time use the public toilet if you dont want to order..

I was so angry, to start with my son did not even use the toilet, he was unsetteld & I was hungry that I told her I have plans to order as I have not eaten lunch but I need to settle my son..

That is not how you treat a customer. I love your mango Mingled bingsu, and honestly I was craving for that dessert but what happened is a turned off..

EDITED: As I cannot add a thread after your response

I was hungry and your menu has savoury.. When we arrive at Edgewater. My 4 yr old son was already unsettled as he wants to go. I ADMIT we immediately rush to the toilet, as I am concern with accidents. My daughter wanted an aldi special thats the reason why they left and go to Aldi.

I have an intention to eat. If you reviewed your cctv, you can see that I already put my coat into 1 of your chair. But my son was looking for his dad. He is starting to make a scene.

It was a big Nooo and a turned off to approach a potential customer in the carpark yelling about toilet use.. As a restaurant owner you just dont sell food, you also sell an experience and I find my experience horrible.

If you think that may intention was to use your toilet without ordering a food. THEN I would just went to Dessert By Night which is within the edgewater premise. They are already open at that time as it was 2:30 pm. Dessert by Night has 2 toilet cubicles with better space and aesthetics compared to Bek.. I have also use Dessert by Night toilet before prior to ordering food, IT WAS never an ISSUE with them. I dont even have to ask for keys.

If you think that you must lock your toilet then no one is stopping you to do so.

A sincere apology would...

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