Cravin’ Crepes Edgewater — Restaurant in Melbourne

Quite nice crepes and scenery but terrible service (4 young people). 38 degree heat and no air con (attending with 2 people in their seventies as part of a group!) bc they could not find the remote to turn it on. One staff member did stand on the table to try and find the manual switch but no luck. When we asked for ice cold water we were told they dont usually put water in fridge. (I'd like to suggest thay start!). Had to keep asking for them to clear things on the table. The staff then decided to have their lunch. The 4 of them sat around a table (customer table), eating a cooked lunch with knives and forks and ignoring our table (the only customers). Later when we suggested that we found it intresting that they were all eating instead of serving we were told they do not offer service at the table (at least take the dishes away though so we have room to eat your food!!!) and they have a right to breaks. I replied of course, but how about taking it in turns instead of all 4 at once. Another stated this was in fact not their lunch but their breakfast bc they had been so busy in the morning (which I doubt). Good to know these staff members come to work for the free breakfast and lunch rather than customer service. I'll never go...

Last time I will visit this place.

We ordered 2 crepes and icecream. It took us 15 minutes to receive our icecream that we had to go inside and ask for as they forgot we ordered it.

The customer service was horrible as we waited over an hour to recieve our crepes and then the waiter came to our table and told us we would have to eat them takeaway as they were going to close. They also did not wipe down the tables that we were sitting on.

The place was not busy or they prioritise menu log orders over customers that come into their restaurant. Another table next to us were also asking us if we had received our crepes they hadn't either and they had been waiting 40 minutes.

We asked for a refund for our 2 crepes and also gave them a tip when we initially paid and they said they were unable to do this for us and they would have call there manager. We waited for the manager to come and he did not apologise for us not even getting our order and made a joke of it like...

Was hoping for such a nice experience since the reviews seemed mostly positive! Unfortunately I was quite disappointed by the service and food. We came at a quiet time of day (2-3 other tables with only coffees) and waited 40 minutes for crepes that I’m sad to say were quite mediocre.

The veg out seemed to me like a handful of vegetables pulled out of a jar and put inside a crepe. No interesting or thoughtful additions, just loose vegetables. It was bland and awkward to eat.

The staff seemed unenthused about the workplace, some of them were slow and unfriendly. The lady who served us at the counter was kind and sweet however didn’t seem to know the menu well, she looked at me like she had no idea what ‘veg out’ meant, asking me to point it out on the menu.

Overall the view is nice when you sit outside and the cafe is clean and tidy inside but the food and service were unfortunately disappointing. The branding design could definitely...