Beyond Organic Wholefoods — Restaurant in Melbourne

I work in customer service and have never felt the need to write a negative review, but based on other reviews there is a reoffending cashier that seems to be rude to customers.

A few months ago, when masks were being removed from cafes/indoor spaces, I went to get a coffee from Wholefoods.

I came in without mask presuming there were no mask mandates and no customers were wearing one that I could see.

After waiting behind a lady (who was maskless), I ordered. The older lady at the counter asked if I could put a mask on and I apologised and explained that I thought masks were no longer required for this store because no one else was wearing them/ thought the requirements had changed and said I would go home and grab one as I didn't have one on me.

The cashier was so incredibly rude and snarky after I apologised and went to leave, exclaiming that just because other customers don't wear one does not mean that I can. I said sorry again and went to leave but she gave me a mask and essentially barked at me to order my coffee, so I went to order my large coffee. She asked me why I was ordering a large coffee and if I actually wanted it because it was a large. In my panicked state I changed my order to a medium and apologised (I was bewildered and overwhelmed at this point)... I was so confused as to why I was questioned on my order... and I am still confused.

When I was waiting outside for my coffee, I noticed that she was serving other customers and not acknowledging or asking them to put a mask on.

Since that point I would still come occasionally to grab some groceries or a smoothie (masked up) but every time I have come this particular lady stares at me and greases me off.

I was originally giving this lady the benefit of the doubt because I understand it can be frustrating, but I have never spoken to a customer like this (even when they have forgotten a mask) or been spoken too like this. Plus, to be continually stared at threateningly ever since is just bizarre and makes me incredibly...

To be fair, I wish I could give this a zero star review. I visited this store for the first time today with the intention of buying two coffees. I entered with my friendly and calm staffy who was on leash and proceeded to wait to place my order as there were approx 3 people waiting for the cashier. The cashier was not bothered in the least about anyone waiting as she had a leisurely chat with the customer at the counter for 10 minutes. She finally noticed me and rather than greeting me or using any kind of manners, she barked at me to “get the dog outside”. At this point I was fairly agitated and responded “How do I order a coffee because I’ve been waiting 10-15 minutes?”

The saving grace was the barista who apologised and took my order while I waited outside with my dog. Another customer approached me stating that it is a common occurrence at the store to have poor customer service but I was in shock that I had just been barked at with no greeting or anything. This same cashier then started talking about me and my dog obviously forgetting that I was still waiting for my coffee.

I’m a hospo worker myself and hate leaving bad reviews but this was honestly so shocking and I’ve never experienced anything like it before. A shame because they could have had a new regular as I live around the corner but instead I’ll be telling people to avoid them. It is not hard to have polite customer service especially in...

Love their products and I also love to support small businesses but I feel the need to write this review and hope they take on this feedback. The staff in the store are unfriendly and hardly acknowledge you. It feels as though it’s a hassle for them to serve you or help you. They are quite snobby and seem to only serve or help particular customers. Really disappointing as I love their eco products and have been buying smoothies & juices from them for over a year, but the other day I tried to go in to purchase a juice and my pram did not fit through the doorway. I had to awkwardly try and open up a second door to fit through and not one staff member stopped to help despite seeing what I was doing, it was as if I was an inconvenience. I will no longer be spending my...