BT Dubs Cafe — Restaurant in Melbourne

After a snowy trip we looked for hot food and happened to enter here. Cozy and warm was the first impression. But the waitress was a bit racist so will not come here again and please hear me out. We are two Asian families and got neglected throughout the process of entering, finding seats and ordering. We asked if there is a high chair for us and got the response that it is being used by another family so we couldn’t have one. Asked if we could join two tables together since we are a big party and said if we could find tables we could do that by ourselves. Later when we sat down, we noticed that the cold faced waitress approached another local white family offering a high chair and offering whether they want to join tables since the table they are sitting is quite squashy for them. And also asked “ is food ok? Is everything alright? “. None of such “services have not been received by us. Will not...

Visited this cafe on a quiet Tuesday morning. Nice and quiet sitting out the back but that is about it. The food was ok. We waited an hour and 30 minutes for 2 toasties and chips. When we ordered our food there was no mention of there being a wait on food and there was literally 10 people in the whole cafe. After waiting an hour I went to check on how much longer the food would be and I was told our food was on its way. There was no apology for our wait. We then waited another half an hour for one meal to come and to wait even longer for the other toastie. I ended up going to the counter again and they literally handed me it rather than bringing it to the table! Very disappointing and would not come back or...

Rude, Dirty, and Disinterested. We Walked Out.

Easily the worst and briefest café experience we’ve ever had. At 2pm on a Sunday, after the rush, my partner and I walked into BT Dubs Café to find all the tables empty of people and many with dirty dishes. Staff were chatting at the counter, uninterested in serving. They said the kitchen was open but gave no guidance on seating or service. We took a seat at a table, then returned to the counter to ask for water. One staff member just pointed to it, and as my partner took a bottle and started walking back to the table, another remarked to their colleague, “It’s like they think we work here.” We left without ordering and went to...