Crust Pizza Kew — Restaurant in Melbourne

I ordered and paid for a pizza online. When I arrived at the shop at 11.15am, it was closed. The opening hours on the door were different to what the website said (4pm vs 11am). I tried to call them and also sent an email right away. No one picked up the phone and no one replied to my email. I went back home. I called them again at 4pm to enquire about my order. I was told they must have opened the shop after I left. I asked for a fresh pizza (and not the one from this morning) to which they agreed. However, they clearly did not prepare a new one but only reheated the one from the morning (I could tell from how the pizza looked like - dried out toppings and pizza base that wasn't fresh and crusty, which is surely due to staying in the box for hours). The meat on the pizza tasted funky (as it was left unrefrigerated for hours I assume), so I had to throw the pizza away as I didn't want to get food poisoning. Waste of money...

Ordered a pizza online last week (Wednesday) for delivery through the store. Was advised pizza should arrive by 5:30pm. Pizza turned up 45 minutes after the fact at 6:15pm. It was cold and stale. We also asked for some toppings to be removed due to dietary requirements, so someone took it upon themselves to add different toppings when it wasn’t requested or required. Called the restaurant to complain about the cold pizza and added toppings, the guy who answered the phone was difficult to deal with but agreed to refund the money. It wasn’t refunded, still waiting. Tried calling and emailing and no answers or replies. Disgusting service, do yourself a favour and go...

I had the pleasure of dining at Crust Pizza in Kew, and it was an outstanding experience! The pizza was incredible — perfectly crispy crust, fresh ingredients, and full of flavor in every bite. The menu offers a great variety of options, and I loved the creative toppings. Whether you’re a fan of classic flavors or looking to try something new, Crust Pizza has something for everyone. The service was good and friendly, and the atmosphere was inviting. It's definitely my go-to place for quality pizza in Melbourne. Highly recommend for anyone craving delicious,...