Dark Horse on the Brit — Restaurant in Melbourne

Food was delicious. Had the smashed avocado and I really enjoyed it. But thats where to positives end. Have had the coffee here a few times and its terrible. Burnt and extremely unpleasant to drink. Honestly tastes like an ash tray There was a waitress working this morning with one of the worst attitudes I've ever seen. I normally go out of my way to give people the benefit of the doubt when this happens because you never know what somebody is going through, but this girl was next level. (young blonde girl in shorts) She was rude from the second we walked in to the second we walked out. And not just to us, I observed her and she was rude to everybody she came in contact with. Even just shoving/dropping menu's on top of peoples hands rested on the table and their phones, wallet etc instead of politely passing it to them (we weren't even lucky enough to have this happen as she didn't bother giving us a menu at all. She just grunted and walked off)

I ordered a small chocolate shake for my daughter and it didn't come out until we were getting up to leave and we'd already finished our meals and waited an extra 10-15 minutes before leaving. My main issue though, plastic straw... We were not even given the choice of a plastic straw or not. Eating in I assumed it would come in a nice glass mug or steel cup but it came in a plastic cup with a plastic lid. Every drink I saw around the cafe (other than coffee) came with a plastic straw poking out of it. PLEASE PLEASE PLEASE do not do this as people have a right NOT to use plastic straws Please educate yourself on the environmental impact and only offer straws to those who specifically request one Major companies such as Grill'd, Starbucks and Disney resorts have implemented a plastic straw ban and even McDonald's have committed to have their plastic straws gone by 2020, globally I suggest you do the same

Very disappointing to...

Horrible customer service! It was like we were invisible to the staffs there. We were there on Tuesday, 29th Dec around 12.30 pm. Waited in line for around 15 mins to get seated (which we were okay). As there were empty tables outside, we asked one of the staffs if we could sit on one of those tables and got seated on table no. 54. We could see wait staffs floating around, chatting with other customers but completely ignoring us. We went indoors to confirm if we had to order at the counter but they confirmed that someone would come and wait on us. We waited for over 30 mins for someone to wait on us. We could see people who came after us get waited and served. We called one of the waiters there ( the one with green/blue hair), told us how we were waiting for over 25 mins. She apologised and told us that she would get us the menus and water. It took her another 15 minutes to get us the menus and water. Again, once we got the menus and were ready to order, there was noo one to take our order. It was an endless wait! We literally had to waive our menus and call thethe waitress passing by (she was the one who assigned us the table in the first place and didn't even bother checking in on us) and told her how long we've waited. She hesitantly took our orders. The wait for the food was a different story. It was 1.45 by the time we got our food, our drinks were still not in sight(ordered 2x fresh juice and 1 iced coffee). By 2.10 we were done with our food but our drinks weren't ready yet. So we went to the counter, asked them for the drinks to go, paid and left. Honestly, one of the worst experiences ever. Never going...

Very poor service today. While trying to order, the waitress walked off while my partner was mid-sentence, and summoned a different waitress to finish taking the order without saying anything to us? For example, an explanation for bailing?

When paying, we were charged an additional $4.50 for salmon on my partners Benny. I questioned this charge, because the menu clearly states that the fish is served WITH your choice of ham, bacon or spinach. Underneath on another line it says “add salmon or pulled pork for $1”

So, I asked why the charge of $4.50? Surely we should be charged $19.90 for the Benny with spinach, plus $1 for the salmon extra = $21.90, right?

The waitress gave me a very long winded explanation about the menu being written unclearly and confusingly and that because we got an extra we had to pay from the brunch extras section. This is no concern of mine if the menu is written in away that you did not mean for it to come across as - as a customer, if you read “salmon $1” you expect to pay $1 for salmon.

It took another 10 mins of arguing to get a refund out of these people. I can take or leave $350, it is chump change. I’m not poor. But don’t try to steal from me, and don’t try to make a fool out customers that are paying good money for food. It is very disrespectful.

Also, learn cost versus benefit. The price of that public argument versus just refunding the money and saying yes that’s our fault ….poor judgement. I will NEVER return and I will make sure to tell others that this cafe is ripping people off at the counter. Make sure you watch how your bill is calculated on...