Derby Thai Caulfield — Restaurant in Melbourne

Title: "Disappointing Experience – A Decline in Quality and Service"

I've been a loyal customer at Derby Thai for nearly 8 years, but today's experience left me utterly disappointed. Despite years of patronage, the recent visit revealed a significant decline in both quality and service.

Upon purchasing our usual order, we were shocked to find that the portion of meat had drastically reduced to a mere four pieces. To add insult to injury, the price had skyrocketed to $17. Concerned about this unexpected change, I reached out to the owner to express my dissatisfaction.

To my surprise, instead of addressing the issue professionally, the owner responded by asking for photographic evidence. We promptly provided the requested photos, only to receive an absurd suggestion – to involve the police. This dismissive and unprofessional behavior is a stark departure from the customer-oriented service I had come to expect from Derby Thai.

It's disheartening to see a once-reputable establishment lose its credibility by overcharging and underserving loyal customers. My advice to anyone considering a visit to Derby Thai is to exercise caution – inspect your order meticulously on-site, as the quality and integrity of the service seem to have taken a disappointing nosedive. Regrettably, I won't be returning to Derby Thai, and I urge others to think twice before investing their time and money in what used to be a trustworthy...

I've been a customer of DT since it open. Today I have to say how disappointed and actually appalled i am with the food and quality. We ordered 3 mains, the Green Curry has a certain stench to it and the taste is very awful, beef in 2 of them are sliced thin and was rubbery. Its really changed I could tell straight away by the way the meat was cut. Used to be tender strip's and now awful shrivelled up piece of not fresh meat and not tenerisered, very over cooked. Noodles and Tiger prawn Rice taste like burnt wok. Tiger prawns, also not fresh and very over cooked and also rubbery. Rice and noodles had zero flavour just burn wok flavour. Peanut sauce was watered down, doesn't taste nice. So upset and disappointed today, first time in over 20 odd years. This was our go to take out and today its be ruined. Will not be returning, all the food went in the bin was too scared to eat it. Not that close to us either to return the food, dont see the point in calling. Such a let down, need to find a new Thai...

After three years; I finally came back (2023 October) after craving Thai food. Prices are the same as most Asian restaurants. $17 pad Thai $13 beef salad. Yes, I ate for two but still hungry! Portion size is for appetisers. Pad Thai was a tad sweet for me and lacked the wok smell, but I can hear the wok tossed and clanking in the background with the fluctuating hissing sound of the heat. I didn’t want to ruin the flavour by adding chilli oil so enjoyed it as intended by the chef. The beef salad was pleasing but portion was more a twelvee. It’s balanced and seasoned well with the beef not overly sweet or salty but tender with a burst of juices and a tinkle of chilli. The garden salad (mixed salad found at most woollies or coles) wasn’t as authentic as I’d hoped but served well on a warm spring day. I should have ordered the lunch special $12 with rice and one curry. Many ordered that and it did look appealing. Would I come...