machi machi Caulfield — Restaurant in Melbourne

I usually don’t write comments as well, only leaving good comments but I also experienced really bad customer service as one of the reviews also experienced. I have to clarify that the drinks here are absolutely amazing, but what happened was there was this girl that is extremely rude, remember she had green manicure on, and her attitude was plainly rude, affects people’s good mood a lot There was the first girl helping us to order and she was really nice and sweet, but what happened was there was some miscommunication in between and had to get refund and reorder me and my friend’s drinks The first girl was so nice towards us, but when the green manicure girl came out, she was completely annoyed and rude, and her attitude towards the nice girl was horrible as well. I asked for the procedure like what should I do and she just said:”WE CAN ONLY GIVE CASH” and I’m like ??? I didn’t even say anything about not accepting cash??? And she goes on by being plain rude and annoyed and I honestly felt so angry inside but decided to forgive her because I don’t wanna be rude like her Anyways, I feel horrible for the nice girl because she got scolded a lot, and the rude girl, I hope you can change your bad attitude, if not, I hope she can realise this herself one day as no one deserves to be treated so badly. Happened on 20th June 2025 (around 7pm i think, it...

Drink is good but customer service is so terrible. I ordered pick up from ubereat and when I received message that my order ready to pick up I went there but the staff said not ready. I waited for another 20 mins and asked again the same staff brought drink behind the counter for me. That mean order was ready since begining but she just not pay attention. I went there 3 times and met the same staff she never say hi or smile to clients.She look very unhappy 😒probably hire someone who has service mind and like what she is doing would be better. It took 30 mins since I ordered until...

I don’t usually write reviews but I stopped by to get a drink that I usually order. Girl at the counter was extremely rude and dismissive when I tried to order. When I asked for my order she told me it was unavailable in a tone that was just plain rude then immediately turned around and went on her phone leaving me standing there like a fool. I got so frustrated by the lack of customer service that I immediately walked out. It should not be that difficult to be a decent human being. Not...